HR Business Partner

Provides a

superior level of practical advice, guidance and support to

employees and managers across the full spectrum of Employee

Relations disciplines including : grievance, disciplinary, absence

management, performance management and employee wellbeing and

support

Ensures advice provided is clear, consistent, and in line with

company policy, current employment legislation and best practice

approaches

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Proactively coaches and guides line managers to help

them to support their teams and deliver high performance, whilst

mitigating potential risks to the employee or

business

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Builds and develops positive and useful relationships

with a range of internal and external stakeholders, including but

not limited to Assistant Contact Centre Managers, Contact Centre

Managers, VPs / Directors of Delivery, Payroll, Workforce Management,

Training, Recruitment, and HR

Admin

Complies at all times with Company policies, local legislation and

the General Data Protection Regulations in the undertaking of any

HR activities

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Champions the automation and streamlining of HR

practices to ensure optimum efficiency can be maintained without

compromising delivery of

service

Takes

steps to keep knowledge up to date of new HR concepts, thought

leadership and best practice approaches in HR and employee

relations, as well as keeping close to employment & case law

updates, developments,

risks

Continually identifies new opportunities to add value to local and

wider business area

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Tracks and maintains key statistics and information

relating to relevant aspects of HR activity, and provides detailed

reports and presentations on HR-related performance to manager and

relevant stakeholders

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Supports the HR function as a whole in shaping the

People Strategy and delivering it’s

objectives

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Collaborates, actively participates, and delivers HR

initiatives and projects across the business, sometimes supporting

outside of your normal business

area

Actively participates in any restructure, or other major change or

consultation programme in your area, and on occasion, in the wider

business areas

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Supports cyclical HR review activities such as Annual

Pay Reviews, policy reviews, document reviews, and others as

directed

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Contributes to the development of HR policies, and

ensures local management teams are fully educated in these and able

to effectively interpret and apply them in

practice

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Attends internal meetings as required to represent the

HR function

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Completes all administration associated with HR

responsibilities

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Provides essential support to the HR Business

Partnering Manager as

needed

Supports and drives a culture of high employee engagement across

your area, where local, national and global recognition programmes,

awards, incentives and engagement initiatives are delivered

effectively, working with the Head of Engagement & Retention to

ensure successful

delivery

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Adopts the Teleperformance management ethos of “Support

First, Manage Later” when giving advice and support to ensure all

employees receive ample help and encouragement to succeed, before

management steps are taken to resolve any problems with

performance, behaviours, and

attendance

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Maintains open and honest channels of communication at

all levels across your area to ensure employees and managers can

approach you for advice, raise concerns and develop solutions to

problems

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Leads by example and consistently demonstrates the

Teleperformance values of Professionalism, Integrity, Commitment,

Innovation and Respect in every

interaction

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Supports a working culture which is built on embracing

diversity, respect and positivity, and a zero-tolerance attitude

towards bullying & harassment, and any other unethical

behaviours or practices

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Other duties as

assigned.

OR equivalent

experience

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Membership of CIPD, or similar, is

preferable

style="font-size : 11.0pt; font-family : 'Calibri',sans-serif; color :

black;">

Up to date employment law knowledge For Republic of

Ireland

UK

employment law knowledge

desirable