Duty Manager

We are currently recruiting for a Duty manager to Join our Team at The Athlone Springs Hotel . The Hotel : Situated in Co. Westmeath, a region renowned for its significant commercial and marketing hubs, The S Hotel Group bought The Athlone Springs Hotel in 2019, having first opened its doors in 2007. It offers an ideal setting for an enjoyable holiday or a peaceful getaway. With our welcoming team, 68 contemporary bedrooms featuring Smart TVs with Netflix, cutting-edge leisure facilities including a swimming pool and restaurant, and a convenient location just a short five-minute drive from the vibrant Athlone Town, One of Six properties within the S Hotel Group. S Hotel group we invest in people, providing clear professional growth including team and management development. We believe great hospitality is provided by great people! Reporting to : The Duty Manager will report directly to the General Manager and will be an integral part of the hotel's management team. The Person : We are seeking candidates with a proven track record, demonstrating a professional approach and attitude, with excellent attention to detail and the ability to provide exceptional customer service to our patrons. Main Duties : To oversee the operation of the Hotel while on duty and ensure that a consistently high standard of service, product and customer care is delivered at all times. To anticipate guest needs in order to enhance guest satisfaction. To assist with the management of the hotels daily operations, ensuring delivery of exceptional guest service from each department. To ensure prompt resolution of customer complaints. To make sound decisions in a fast-paced and busy environment, sometimes in the absence of the General Manager. To report accidents & fill out accident report forms where necessary. To cover Reception and food & beverage departments where needed. Ideal Candidate : Must have a minimum of 2 years or more Management experience in a hotel environment. Possess a very strong operational background, with a particular emphasis on F&B operations. Must be standards driven and detail orientated, with the desire to progress within the hospitality industry. Must have the ability to lead, multi-task and make sound decisions in a fast-paced environment. Must possess excellent communication and interpersonal skills. Benefits The S Hotel Group is an awarding company to work for. We are very proud of our team and value their commitment to creating positive experiences for our guests and colleagues alike. In return, we offer an exciting, vibrant, positive and rewarding working environment. Some benefits employees of S Hotels enjoy are as follows : The provision of ongoing training and development opportunities Employee Recognition Awards Free car parking Career enhancement / progression opportunities Group Employee Discount Scheme Free Meals on duty Complimentary use of The Leisure Club Complimentary Coffee Bike to work scheme Healthcare scheme Employee Assistance Program Relocation assistance Skills : Leadership Management Customer Care