Business Analyst - 12 Month FTC

We’re seeking an experienced Business Analyst to join our clients IT operations team on a 12-month fixed-term contract. You’ll play a key role in driving process improvements, supporting transformation projects, and ensuring new technologies are effectively embedded across the business.

What you’ll do :

• Analyse, design, and optimise IT operations and business processes.
• Conduct requirements gathering, gap analysis, and process mapping.
• Collaborate with stakeholders to define “AS-IS” and “TO-BE” processes.
• Translate business needs into technical specifications.
• Support the selection and implementation of new IT toolsets.
• Create documentation and support change adoption across teams.

What you bring :

• 5+ years’ experience as a Business Analyst, ideally in digital transformation.
• Strong knowledge of ITIL principles and IT operations processes.
• Experience with business process optimisation and ITSM tools.
• Relevant certifications (ECBA, CCBA, ITIL Foundation); Lean / Agile a plus.
• Excellent communication, stakeholder management, and analytical skills.

What’s on offer :

• Competitive salary
• 25 days annual leave
• Hybrid working policy
• Pension scheme
• Full gym and wellness programme

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