Field Service Engineer

The Field Service Engineer will be responsible for the comprehensive management of the Cordella System, focusing on installation, technical support, and system optimization at clinical sites and patient homes.

This role provides critical technical expertise and ensures high performance of the Cordella System by leading system installations, troubleshooting, and maintenance.

The Field Service Engineer will serve as a key technical resource, ensuring successful system implementation while collaborating with cross-functional teams to drive continuous improvements in system performance and user experience.

How you'll make an impact :

1. System Installation and Configuration

Lead the

on-site installation

of the Cordella system in hospitals, verification of product performance in catheterization labs, and patient homes, ensuring seamless operation.

Oversee

system setup

before clinical use, including

system configuration.

Conduct

pre-procedural equipment checks

to ensure systems are operational before Cordella implant procedures.

2. Preventive Maintenance and System Health

Perform

preventive maintenance

to optimize performance and prevent downtime.

Provide

technical troubleshooting

and on-site support to resolve any system-related issues promptly.

Manage and deploy

software and firmware updates

, ensuring compatibility and system efficiency.

3. Cross-functional Collaboration and Reporting

Collaborate with

R&D, Clinical Specialists, and Quality teams

to report system performance data, identify trends, and suggest areas for improvement.

Provide

detailed documentation

on system performance, error resolution, and user feedback to help refine product features and technical protocols.

Act as a liaison between

customers and internal teams

to facilitate system enhancements based on field feedback.

What you'll need : Education

Bachelor's degree in

Biomedical Engineering

Electrical Engineering

, or a related technical discipline.

A master's degree is a plus.

Experience

3+ years

of experience as a field engineer, preferably with

medical devices

or health technology systems.

Proven experience

in installing, maintaining, and troubleshooting complex systems in a healthcare or clinical environment.

Technical Skills

Deep knowledge

of medical devices, system integrations, and technical protocols.

Hands-on experience

with clinical equipment, including calibration, setup, and troubleshooting.

Proficient in

software troubleshooting

, system diagnostics, and firmware updates.

Communication Skills

Strong written and verbal communication skills for

effective technical documentation

and

customer interaction

Problem-Solving & Analytical Abilities

Strong

troubleshooting

and

problem-solving

skills

Capable of

data analysis

for system performance and creating actionable reports for improvements.

Travel

Willing to travel extensively across

Europe

to hospital sites and patient homes, with a flexible schedule for support during system failure events.

What is it like to work at Edwards Lifesciences in Germany?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally.

To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in Germany also offers the following benefits :

Competitive Compensation and Benefits package

Flexible working hours, remote working

Pension plan Risk

Insurance Meal Benefits

Service Awards Enhanced

Leave Benefits

Transportation Benefits

Employee Stock Purchase Programme

Employee Assistance Programme

Comprehensive Wellness Programme including onsite gym, yoga classes and massage, preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Benefits policy and components may vary by location.

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