Field Service Engineer (Merseyside)

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe?

If so, we're looking for a Field Service Engineer to join our Network Health team.

Our mission is to switch up the status quo and become the UK's leading out-of-home business.

With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel.

At InPost UK, we're building an unparalleled group of talent devoted to powering our mission to reshape the way parcels move and redefine eCommerce logistics.

We're a passionate team with high ambition — we collaborate, innovate, support each other, and leave egos at the door.

About The Role

A hands-on field-based role to repair parcel lockers on client sites.

Tasks include break-fix, maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors.

You will be actively involved in developing new solutions and maintaining technical documentation.

What You'll Be Doing

Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.

Maintenance and modernisation of parcel locker machines, including hardware and software upgrades to enhance reliability and efficiency.

Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.

Processing and reporting on assigned repairs using organisation communication channels.

Managing tools and components for parcel locker machines.

Handling systems for managing personnel-related matters.

Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines.

Providing technical and substantive support to employees and subcontractors (including international ones) via company IT channels.

Participating in the development of solutions for new types of parcel locker machines.

Preparing and updating technical manuals and documentation.

What We Need From You

You will need similar experience in a field service technical engineering role on electrical / mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multimeter).

Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.

Strong analytical and troubleshooting skills for resolving complex technical issues.

Excellent verbal and written communication skills, with the ability to provide technical training.

Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.

High accuracy in quality control and documentation updates.

Experience working with diverse teams, including international subcontractors and internal staff.

Flexibility to travel for service and training activities both in the UK and occasionally internationally.

Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.

Effective time management and the ability to handle tools and components responsibly.

Location note : this role may require occasional visits to our Hemel Hempstead base and should be located near or within the Liverpool area to focus on the patch.

Perks of the job

We love to reward our people for the great work they do :

Enhanced Annual Leave – 26 days plus option to buy additional days per year

Vitality Health Care

Enhanced Parental Leave

Volunteering Days

The InPost Process

We pride ourselves on our candidate experience.

We aim to respond within a few days if we'd like to move you to the first stage, typically a 20-minute chat with our Talent Team.

If we both feel the connection, you'll go through one or two more stages depending on the role level.

At InPost, we value uniqueness and strive to create an open, equal, inclusive environment where everyone has the opportunity to flourish and be themselves.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage

We strive to create an inclusive hiring process and welcome diverse candidates.

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