Customer service representative - dublin

CUSTOMER SERVICE SPECIALIST – OFFICE BASED

IN DUBLIN  Teleperformance is a fast-paced contact centre employer

who works alongside a number of house-hold known clients to deliver

world class customer service.We’re looking for a Customer Service Specialist who is

passionate about helping people, solving problems, and delivering

exceptional support to work with a global client. Here is all you need to

know… Start Date : Various

2025Salary :

€16.00 per hour / €33280 per annum with potential to

earn up to €40436 with a performance

related bonus. €500 JOINING BONUS

PAYABLE WITHIN THE FIRST 3

MONTHSJob Type : Permanent

Working Hours : 40

hours per week (including

training)Training : 2 weeks

onsite in Dublin.Joining the

team : Please note that this role is fully office

based in Dublin.What will the shifts look

like?...Hours : Monday to Sunday, 08 : 00 AM – 19 : 00

PM Responsibilities... Assist

our community and help resolve inquiries empathetically, accurately

and on timeBecome and remain knowledgeable

about client products and community

standardsMake well balanced decisions and

personally driven to be an effective advocate for our

communityInvestigate and resolve issues that

are reported on such as requests for account support and reports of

potentially abusive contentRespond to user

inquiries with high quality, speed, empathy and

accuracyUse market specific knowledge, signals

and insights to spot and scope scalable solutions to improve the

support of our community of usersGather,

analyze and utilize relevant data to develop ways to improve the

overall user experience on the siteEnforce

Terms of Use by carefully monitoring reports of abuse on the

siteReview the reported content within agreed

turnaround times and standards of

qualityRecognize trends and patterns, and

escalate issues outside the company policy to the global

tea Who we are looking

for… A professional, polite and courteous telephone

mannerAbility to deliver excellent service

with outgoing natureExcellent verbal and

written communication skills, with fluency in English

essentialA good listener who can convey

empathy, patience and understandingConfident

and proactive to deal with difficult situations and

conversationsConfident in having customer

conversations, with 2-3 years of customer support experience via

phone, email and webchat essentialHigh levels

of accuracy and attention to detailConfident

in working independentlySelf-motivated and

able to affectively problem solveInterpersonal

skillsBe driven to work towards achievable

targetsExperience in working with vulnerable

customersPrevious call centre / customer

service experience is essential Values we look for you to

have : Process

Excellence - doing things well means something to you and you will

always strive to improve on your

workCollaboration - you

enjoy working with others and you like working as a team

playerCommunication - You

can speak and write clearly and in a confident

mannerEmotional

Intelligence - You possess the ability to be emotionally intellignt

meaning you are able to empathise, be kind and be good with

others. Open-mindedness

• you possess the ability to be emotionally intelligent meaning you

are able to empathise, be kind and be good with

others. Critical

thinking - you are abl to think logically when making

decisionsSolution

Orientation - having a forward thinking mindset focused on

resolving

challengesEntrepreneurship

and have a self-driven

mindset. What will my role

involve…? Answer inbound calls with enthusiasm and a

desire to help out customers at the first point of

contactSupporting and providing a positive

experience for all our customers by helping them with all aspects

of their queriesHelping customers that may be

vulnerableProblem solving - taking ownership

of each and every query and ensuring these are resolved, making a

real positive difference for our

customersEnsure all customer complaints are

recorded in line with policy and where possible resolved at first

touch, delivering an efficient outcome for the

customerAbility to react fast when the day

gets busy and handle a wide variety of different customers –

excellent time management and ability to

multitaskConfident in following processes and

being able to clearly explain these to our

customeWhat are the

benefits?... Healthcare

insuranceDeath in

service Annual leave

20days + 10 days bank

holiday4%

pensionBonus (non

contractual and applicaple for certain

roles)  Disclaimer Please

be vigilant against job scams. Teleperformance

will never contact you about

anything other than your application through our official channels

address. If you receive any suspicious communications claiming to

be from Teleperformance, please disregard them and report the

incident to our team. Your security is our

priority. Disclaimer Please

note, only candidates who meet specific language proficiency scores

will be able to proceed on this campaign, this supersedes any other

pass mark you may receive. Where you pass the assessment but not

the above requirements we will endeavour to find other suitable

roles for you however this may not be possible, in this instance we

reserve the right to reject your

application. Disclaimer Please

note that candidates may be required to complete and pass

additional psychometric testing before start

date.  If you’re

interested in joining us, APPLY TODAY to create your application

and our recruitment team will be in touch with you within 48 hours,

but please feel free to get in touch if you want to chat with our

team sooner.