Team Lead Homecare Dublin

Team Leader County Dublin

Requirements :

Level 6 Supervisory course completion

Level 5 in Healthcare

Use of a car is essential

Delivering the Vision

Display strong leadership and role model client-focused behaviours in line with Comfort Homecare values.

Guide and mentor the team to provide respectful, compassionate care to clients.

Ensure the team creates welcoming, personalised experiences, establishing meaningful connections with clients.

Lead by example : engage genuinely with clients and staff by giving your full attention, maintaining a positive attitude.

Confidently and professionally handle client queries and concerns.

Use initiative and sound judgment when interacting with colleagues and clients, ensuring you follow company policies when doing so.

Treat all clients, their families, and colleagues with courtesy and respect.

Support and collaborate with your team members, fostering a positive, solution-oriented environment.

Adapt care delivery through your team to meet each client's individual needs, exceeding their expectations.

View client complaints as valuable feedback, using them as opportunities for continuous improvement and growth.

Record client complaints and compliment appropriately

Internal Communication

Ensure clear and consistent communication with your supervisor, sharing people-focused updates during each shift.

Communicate team goals effectively, motivating and energizing team members to meet them.

Liaise with Head Office and other departments to ensure smooth operations and collaborative working relationships.

People Practices

Create a positive, inclusive, and dynamic working environment that promotes professional development and job satisfaction.

Develop strong, supportive relationships with clients' families and caregivers, ensuring a collaborative approach to care.

Mentor and coach team members, providing guidance and constructive feedback to help them grow and excel in their roles.

Proactively manage conflicts and challenges within the team, resolving issues in a fair and efficient manner.

Enforce all applicable Comfort Homecare policies and procedures to ensure a high standard of care and team conduct.

Lead by example by adhering to appearance and PPE guidelines, and ensure your team maintains professional standards in both appearance and conduct.

Ensure compliance with industry regulations and Comfort Homecare's standards for health and safety, maintaining safe environments for both clients and staff.

Region expansion

Support your supervisor in expanding services within the region, ensuring client needs are met as the organisation grows.

Be available to travel within your assigned region to support client calls and care delivery.

Provide emergency cover for client calls in case of absences, ensuring uninterrupted care.

Assist in conducting client assessments, ensuring personalized care plans are developed and delivered.

Health and Safety

Ensure all health and safety protocols are adhered to, identifying and addressing any potential hazards to protect both clients and staff.

Provide training and guidance on health and safety best practices to your team, ensuring compliance with regulatory standards.

Tasks

Your weekly tasks will include but not limited to,

PPE Drops

Client Intro's

Carer Spot checks

Log Sheets

Assisting with Clients Primary Health Team

Emergency Care Cover

We will roster your Admin Time as a call on the One Touch programme allowing as much notice as possible. This will mean you can clearly see the 8 hours of Admin Time and we will be able to track and pay your mileage as with any normal calls.

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