Customer Service Team Lead

My client is currently hiring for a Customer Service Team Lead on a permanent basis based in Dublin West. Responsibilities : Supervise daily operations to optimise productivity, service quality and results in line with centre standards. Plan staff rotas, allocated resources and monitored performance against targets, including incentive schemes. Draft and reviewed customer correspondence, ensuring accuracy and professionalism. Maintain staff records (attendance, leave, appraisals, disciplinary actions) and liaise with HR as required. Prepare and present weekly and monthly performance reports to management. Provide technical support, guidance and escalation management for the team. Ensure compliance with contractual, procedural and regulatory requirements. Analyse performance data and implement improvements to enhance service delivery. Motivate and coach team members, conducting regular performance reviews and identify training needs. Delivered on-the-job coaching, mentoring and facilitate team communication through meetings and briefings. Support recruitment, training and onboarding of new staff as required. Experience & Qualifications Excellent communication skills, with strong business writing ability. Proven expertise in customer care, issue resolution and service handling. Strong analytical skills with experience in business planning. Effective interpersonal and coaching skills with the ability to lead and motivate teams. Proficient in Microsoft Office Suite and related IT systems. Demonstrated team leadership experience with measurable results. Background in automotive or insurance sectors (advantageous). Skills : Customer Service Team Lead Dublin West Permanent €38 000