Cafe Team Lead

Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the

same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland's most exciting retail stores, with a host of award-

winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far.

We are looking for a Cafe Team Lead in our Avoca Malahide store.

This is a full time role, 5 days over 7 per week, for immediate start. The suitable candidate needs to be available mid week.

Job Specification

The role of a Cafe Team Lead is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent.

Roles and Responsibilities

• Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
• Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
• Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
• Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships.Adhering to Avoca systems and procedures.
• Act as a brand guardian to ensure consistency across the breadth of our offering
• Drive innovation, embrace change and support the team in the delivery of new concepts
• Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
• Full compliance with health & safety and Food Safety requirements throughout our
• operations

Requirements

• 3 - 5 years' experience in a high-end customer facing retail business
• Experienced barista
• Highly organized with an ability to multi-task, priorities and work to tight deadlines
• Must be strategic, commercial minded with a clear vision and a passion for retail
• Excellent customer service skills - the ability to go "above and beyond"
• Be a creative and innovative thinker
• Be a teamwork champion
• Flexibility - The nature of the business is dependent on customer service which requires
• certain aspects of flexibility such as roster changes, cover on days that are short-staffed that
• may be in different areas of the store.

Why work with us?

We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

• Pension Scheme
• Professional Development
• Employee Assistance Programme
• Employee Referral Bonus
• Family Friendly Policies
• Life Assurance Benefit
• Cycle To Work Scheme
• Health & Wellness Programmes

Avoca is an equal opportunities employer.

Skills:

• Retail
• Customer Service
• Sales