Application Support Engineer

Diagnose and resolve technical issues by reviewing application code, configuration, and data.

Implement minor code fixes and provide effective solutions.

Employment Type : Full time

Timing : General

Work Mode : Work from Office

Experience : 6+ years

Location : Dublin

• ? Identify and diagnose technical issues related to the application, Research and implement solutions to resolve problems efficiently.
• ? Review the application code, configuration and data to identify the problem that member or team member facing and perform minor code fixes.
• ? Respond to user inquiries and requests for assistance, provide clear and concise explanations of technical concepts, Document and track user issues to ensure timely resolution.
• ? Create and track incident reports, assign incidents to appropriate teams for resolution.
• ? Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures.

Ensure the knowledge base is up-to-date and easily accessible to users.

Take proactive steps to optimize application performance.

Minimum Qualifications

Net, MS-SQL, or Salesforce.

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