Job Description
Job Title : Director of EHR Implementation
Department : IT
Reports to : Chief Information Officer (CIO) and Chief Operating Officer (COO)
Date : 2025
Overall Purpose of Job :
We are seeking a highly experienced and delivery-focused Director of EHR Implementation to lead the selection and full-scale deployment of a new hospital-wide Electronic Health Record (EHR) system. This is a contracted leadership role, reporting jointly to the Chief Information Officer (CIO) and Chief Operating Officer (COO), and is central to one of the hospital's most significant digital and operational transformation programmes.
The hospital currently operates an established EHR platform and is undertaking a complete transition to a new vendor system. The Director will lead the programme from procurement through go-live and into early optimisation, managing governance, operational readiness, clinical engagement, staff training and benefits delivery. They will be responsible for building a dedicated multidisciplinary team and ensuring the system is delivered safely, on time and in line with organisational goals.
Key Responsibilities and Deliverables :
Programme Leadership
- Lead the full lifecycle delivery of the hospital's new EHR system, from selection and procurement through to go-live and optimisation
- Develop and manage a comprehensive implementation plan including timelines, workstreams, milestones and risks
- Establish programme governance structures and report progress to the CIO, COO and EHR steering group
- Ensure alignment with hospital-wide strategic objectives, patient safety standards and service transformation goals
- Ensure full compliance with clinical safety, cybersecurity and information governance requirements (e.g. NIS2, GDPR, HIQQA, JCI and clinical risk frameworks)
- Coordinate with governance, quality and safety leads to support internal and external assurance processes
Team Formation & Management
Recruit and lead a cross-functional EHR programme team including project managers, clinical leads, analysts, developers, trainers and support staffDefine and manage clear roles, responsibilities and reporting lines across internal staff and external partnersBuild a strong delivery culture focused on quality, collaboration and accountabilityChange Management & Staff Training
Develop and lead the hospital-wide change management strategy for EHR transitionDeliver a tailored training plan to ensure all staff groups are confident and competent ahead of go-liveEstablish and oversee a super user framework, floorwalker support and helpdesk integration for go-live and beyondMonitor adoption, readiness and staff feedback to adapt change plans as neededStakeholder Engagement
Serve as the primary interface between the programme and clinical, operational and administrative leadersEnsure that service user feedback is incorporated into system design, testing and transition planningCommunicate programme objectives, risks and benefits regularly to stakeholders and sponsorsVendor & Partner Management
Lead engagement with the selected EHR vendor and associated implementation partnersManage contracts, service level agreements and performance to ensure quality and delivery milestones are metImplementation Delivery & Transition
Oversee all aspects of EHR implementation including design, build, integration, testing and cutoverEnsure comprehensive go-live readiness planning and coordinate support operations across all departmentsLead execution of the data migration strategy, ensuring clinical safety, accuracy and regulatory complianceDeliver structured knowledge transfer, documentation and handover to internal IT, clinical systems and support teamsPost-Go-Live Optimisation & Benefits Realisation
Lead post-go-live evaluation and early optimisation phases to stabilise the system and address issuesMonitor benefit realisation, user experience, workflow alignment and system performanceDrive continuous improvement planning with the CIO and operational leads to sustain adoption and outcomesPerson Specification
Qualifications
Bachelor's degree in health informatics, Clinical Systems, Project Management, or related disciplinePostgraduate qualification in healthcare leadership, informatics, digital health, or change management (desirable)Project, programme or change management certifications (e.g. Lean Six Sigma, PRINCE2) preferredExperience
Proven experience delivering full-scale EHR or clinical system implementations in acute hospital settingsSignificant experience leading multidisciplinary project teams and external vendors under contractDemonstrated leadership in change management and user training across clinical and administrative settingsExperience managing procurement, design, testing, data migration, go-live and post-go-live phasesFamiliarity with HSE or similar digital safety and governance frameworksJob Specific Competencies and Knowledge
In-depth knowledge of EHR platforms, functionality, configuration and clinical workflow alignmentUnderstanding of data migration strategies, interoperability, integration standards and testing methodologiesKnowledge of clinical safety frameworks, digital risk management and regulatory compliance (e.g. NIS2, GDPR)Skilled in benefits planning, post-implementation evaluation and business change deliveryStrong grasp of IT governance, programme reporting and stakeholder management best practicesPersonal Competencies
Excellent interpersonal, facilitation and conflict-resolution skills across multidisciplinary teamsAbility to lead with authority while fostering collaboration and shared ownershipHigh attention to detail, clear communication and structured problem-solvingConfidence working at board level while maintaining connection with frontline operationsResilience, adaptability and focus on outcomes under demanding programme timelinesThis job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the Hospital.