Billing & Collections Manager

Billing and Collections Manager Dublin Location : Dublin Reports To : Regional Working Capital Manager & Head of Finance, Ireland Direct Reports : Billing and Collections Team Working Pattern : Full-time, 35 hours / week Contract Type : Permanent About the Role This is an exciting opportunity to join a leading global professional services firm in a senior finance position based in Dublin. You will lead a Billing and Collections team that is integral to the firm's revenue cycle, ensuring accurate and timely billing as well as proactive credit control. This role combines operational responsibility with strategic input and is key to achieving revenue and cash flow targets. Key Responsibilities Provide day-to-day leadership and strategic direction to a team of Billing and Collections professionals. Define and manage KPIs aligned with revenue, WIP reduction, and lock-up improvement targets. Drive continuous performance improvement through coaching, structured development plans, and effective workload allocation. Champion a culture of accountability, quality, and commercial awareness within the billing team. Act as the primary escalation point for billing and collections matters for senior internal stakeholders including Partners and Heads of Department. Collaborate closely with legal teams, operations, and finance to ensure smooth execution of billing strategies aligned with business priorities. Provide insights to the Head of Finance and Regional Working Capital Manager on trends, risks, and improvement opportunities. Support strategic initiatives around client fee arrangements, matter management, and financial hygiene. Take ownership of the full billing lifecycle and oversee implementation of initiatives to reduce WIP-to-cash cycle times. Drive consistency, quality, and compliance in billing practices, including oversight of VAT application and regulatory alignment. Lead the local rollout of global finance transformation projects and digital tools aimed at enhancing billing performance and efficiency. Oversee resolution of complex billing scenarios including e-billing, multi-jurisdictional clients, and bespoke arrangements. Monitor billing trends, lock-up metrics, and aged receivables to deliver actionable insights that inform leadership decisions. Develop dashboards, reports, and forecasting tools to support business planning and improve cashflow visibility. Identify root causes of billing inefficiencies and partner with cross-functional stakeholders to implement sustainable solutions. Key Skills & Experience Minimum 5 years experience in a senior billing, collections, or finance operations roleideally within professional services or legal. Proven leadership experience managing high-performing teams and driving measurable performance improvements. Deep understanding of billing cycles, WIP and lock-up management, and client financial engagement. Commercially astute with strong analytical skills and a data-led approach to decision-making. Excellent interpersonal and communication skills, with a proven ability to influence senior stakeholders. Strong systems experience including ERP (e.g. SAP S / 4HANA), e-billing platforms, and MS Excel. This is a target-driven, high-impact role suited to someone who thrives in a dynamic and collaborative environment. You will be central to the success of the firm's financial operations and will have the opportunity to contribute to ongoing improvements and innovation in the billing and collections space. Please note only candidates that match the minimum job requirements above will be contacted for this role.