Scheduling Manager

Blanchardstown & Inner City Home Care is a well-established not-for-profit home care provider operating in North Dublin (Dublin 1, 7 & 15).

Originally established over 30 years ago the company has a strong track record in delivering quality home care and support to elderly people and people with special needs living within this catchment area.

Our Scheduling Team are responsible for organising the delivery and administration of services that are provided by our team of dedicated Carers.

We are now seeing to recruit a Scheduling Manager to maximise the capability of this team to continue to grow and develop the business while maintaining our high quality of service delivery.

The Role

This is a specified purpose contract management role reporting directly to the Operations Manager.

It requires the flexibility to work at both strategic and operational levels to deliver continuously improving Home Care services in a social enterprise setting.

The role requires excellent communications and stakeholder management skills.

A key deliverable is to support business growth.

Summary Duties

Strategic development and continuous improvement of the day-to-day delivery of home care services.

This includes planning, management and reporting on contractual and other targets and operational objectives.

Management of the Scheduling Team, across the 15-hour working day, 365 days a year roster, delegating tasks, balancing work evenly, approving leave and organising the working from home rota, managing overtime recording, approval and cover, providing training and guidance and / or recommending formal training, as required.

Introducing new technology to improve the Service User and Home Support Worker experience and support this with appropriate training.

Liaison with Area Supervisors to support end-to-end seamless delivery of high-quality care.

Managing our electronic client management platform and its App functionality to identify areas of improvement.

Linking with our IT partners to initiate and implement changes in a timely and seamless manner.

Ensuring the Health and Safety, QA, HR, IT and Data Protection policies are consistently applied.

Acting as a point of escalation for policies and procedures as appropriate.

Management of the performance of the Scheduling Team to support the delivery of a culture of continuous improvement.

Build effective working relations with direct reports, the Company Management Team, local HSE managers and others as required.

Reporting & Scope

Reporting to the Operations Manager, the Scheduling Manager will manage a team of 5 people.

Negotiable.

Competitive pay, commensurate with the role and benchmarked with the market.

Location

North City Business Park, Finglas, Dublin.

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Take The First Step

Providing care in the community for over 21 years

We offer a range of contracts based on your availability to work, including guaranteed hours contracts if that is what you would prefer.

We will support you in getting further qualifications and provide all mandatory training you need to start and excel in your career as a carer.

Supportive working environment

Our supervisory and administration teams are always available to assist you with queries and uniforms are provided.

A relevant qualification(s) commensurate with the role, and

Experience of management / leadership at a similar level.

The ability to practice safely and effectively, fulfilling professional responsibilities within the organisation, including report writing within a healthcare setting.

A commercial focus, and capability to increase the capacity of the business to deliver services within our areas of operation.

An in-depth knowledge of Home Care Scheduling IT systems and processes.

The company will offer competitive pay and benefits including :

monthly salary

access to an employee assistance programme

other benefits commensurate with the role and benchmarked with the market

Salary is negotiable, DOE.

Specified Purpose contract

Hours of work : 08.30am – 16.30pm

Occasional evening and weekend work to meet the needs of the business

General Responsibilities

Performance Management

Develop clear performance expectations for all functional responsibilities.

Align Scheduling Team and individual contributions to deliver on objectives.

Monitor weekly and monthly scheduling performance to ensure high levels of delivery with a focus on advance planning to ensure organisational resources are optimised throughout the calendar year.

Resource Planning

Ensure a strong focus on resource planning, so that high levels of the service can be achieved and maintained.

Ensure staff skills are aligned with, and reflect, future business needs.

Direct recruitment needs in support of business growth and development.

Staff Management & Development

Develop improvement opportunities for staff and resource flexibility through assignment of projects, staff rotation and skills training.

Lead and participate in disciplinary meetings.

Coach and provide feedback to staff so that capability and standards grow.

Quality

Support the attainment of new quality standards.

Closely monitor the timely completion of required activities.

Monitor complaints and, where appropriate, identify trends for review.

Address any deficiencies in document completion and control within Scheduling Team activity.

Health & Safety

Promote adherence to the organisations Health & Safety Standards.

Identify areas for Safety, Health and Welfare improvement and implement changes.

Projects

Undertake projects and act as Project Manager for company projects as directed.

Monitor delivery of projects within the Scheduling function.

Support the implementation of new technologies.

Communications

Consistently communicate the organisation's values to Scheduling Team members

Maintain good records of critical communications with Funders, Service Users, Home Care Workers / Staff, and any other stakeholder / groups.

Training Provision

Work closely with the Operations Manager and HR Generalist to identify training requirements.

Deliver training as required.

Team Meetings

Conduct weekly / monthly team meetings with the Scheduling Team.

Participate in team meetings within the organisation.

Other

Liaise with other disciplines as required with the support of the Operations Manager.

Carry out other relevant responsibilities and duties designated by the Operations Manager.

Other duties will be assigned as determined by the needs of the organisation.

Carry delegated authority from the Operations Manager as appropriate and as agreed within time and / or financial or other boundaries.

The ideal person will be able to demonstrate their experience and skills to be able to manage the diverse and varied range of responsibilities, demands and management requirements in the role.

He / she will have the ambition, drive, and energy to build on current success and possess exceptional people management skills, with the ability to build successful relationships with the Scheduling Team, the Company Management Team, Home Support Workers, and external stakeholders including clients and their representatives, the HSE and other stakeholders.

The ideal person will have the experience and skillset to be capable, trusted, and reliable in the management of all situations at all levels with staff and management, Service Users and stakeholders.

He / she will be able to hold the responsibility and accountability to successfully oversee all areas of Scheduling Activity and to successfully deal with the breadth and diversity of area they will oversee.

Become part of a professional team of carers who empower local people to remain independent in their own homes.

Why is this a great role to have?

You get the opportunity to positively impact people's lives on a daily basis by ensuring quality of life giving service.

The company will offer generous pay for the right candidate, benchmarked with the market and the level of experience of the person

BCHC is a not-for-profit home care provider, delivers home support to HSE clients to enable them to live independently at home within their own communities and close to family and friends.

We have decades of experience looking after our staff and our clients, creating a positive and enjoyable environment for all.

We are committed to supporting and investing in you and you are always fully supported in your role.

At BIC Home Care, there is a comprehensive induction programme to ensure successful entry into your new role.

You will shadow experienced carers until you are confident to start working with your own clients.

We will ensure that you have all the mandatory training that is required before you start and we will process your Garda Vetting.

Blanchardstown and Inner City Home Care is a not-for-profit organisation, which means that we are here solely to benefit the people we serve.

We are a member of Dublin Home Care Partners, a group of not-for-profit home care providers, delivering services on behalf of the HSE across all of North Dublin City and County.

We are also a founding member of the NCCN (National Community Care Network), a national representative group of not-for-profit home care agencies.

Take The Next Step In Your Career

Apply Now

Background

Experience

Have you worked in a carer role before?

Have you access to your own transport?

Have you completed QQI Care Skills and Care of the Older Person

Are you willing to undertake ongoing training?

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