Aftersales Booking Advisor

MSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long-term career. Our team of over 250 employees thrives in a positive working environment, benefiting from continuous development, opportunities for progression, and competitive remuneration packages. Mercedes-Benz South, a principal dealer for Mercedes-Benz in Ireland and a proud member of the MSL Motor Group, which upholds an esteemed reputation for exceeding the highest standards of the Mercedes-Benz brand. Our success is driven by our motivated and satisfied staff. Mercedes-Benz South Dublin is the first MAR20X dealership in the country which is a comprehensive strategy aiming to exceed customer expectations and streamline processes for sales and service. With a focus on customer needs, it introduces efficient service structures, digital solutions, and standardized processes, resulting in improved customer experience and operational efficiency. Are you passionate about luxury cars and exceptional customer service? If so, we have the perfect opportunity for you. Position : Customer Relations Executive Location : Mercedes-Benz South Dublin Whats in it for you? Competitive salary and bonus structure Great working hours, ranging between 8.00am to 6.00pm, Monday to Saturday Fast paced and friendly team environment Full training and development Modern offices with excellent facilities Onsite car parking VHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to work scheme PRSA Company contributions Main duties and responsibilities include : Handle inbound and outbound calls from customers wishing to book service or repair work Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out Determine workshop availability using the booking system Liaise with our service advisers regarding specific job info and any other queries Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction Completing customer satisfaction follow ups, upon completion of surveys following completed work Capturing, recording and updating customer details in our Keyloop DMS and supporting technologies Contacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc. Updating the CRM system with leads and relevant information gathered Handle customer complaints and escalate as required Recording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone (this function will be supported by direct mail reminders) Report writing and various ad hoc administrative duties The successful candidate will ideally : Have previous experience in a similar role Be from a motor industry background and have technical knowledge Possess excellent administration and IT skills Have experience with the Keyloop DMS Exceed our customers expectations in terms of customer service Possess excellent telephone skills Exhibit excellent communication and interpersonal skills Be efficient, with good organisational skills and attention to detail Have the ability to work on their own initiative; multitask and meet deadlines Work well as part of a team Be flexible, with the ability to learn and think quickly Display a positive, enthusiastic, can-do attitude If you are ready to take your career to the next level and join our luxury brand here in South Dublin, apply now. Please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. Skills : Excellent Admin & IT Skills Strong Customer Service Skills Excellent Telephone Skills