Business Excellence Manager

The Role The Operations Manager is responsible for driving a culture of continuous improvement across the organisation.

This role involves supporting management to lead strategic initiatives that enhance operational efficiency, quality, and performance of the organisation.

The candidate will be responsible for analysing, developing and implementing policies, procedures, process enhancements and project delivery within the organisation.

Key Responsibilities

• Work in collaboration with the Management team in the development of key process improvement projects to align with strategic goals.
• Analyse, identify and prioritise process improvement opportunities across departments though staff and stakeholder engagement.

Create Standard Operating Procedures (SOPs), Working Instructions (WIs) and process flows for all existing processes and workflows within the organisation in line with their standards and industry requirements.

Utilises change management tools and techniques to ensure business improvements are maintained and to support business excellence principles.

Promote a culture of innovation, accountability, and operational excellence.

Qualification & Skills Bachelor's or Masters in Business, or related field.

Lean Six Sigma (Black Belt preferred), PMP, Change Management or equivalent.

510+ years in process improvement, operations, commercial or quality management.

Experience in managing projects with both internal and external stakeholders.

Strong analytical and problem-solving mindset.

Ability to influence and lead change across all levels.

Strong interpersonal skills, organisational and planning skills.

Experience in regulated industries (e.g., pharma, medical device, manufacturing).

Proficiency in data analysis, process mapping, and performance dashboards.

Strategic thinking, leadership, communication, and stakeholder management.

Experience in the application of knowledge on standardisation to practice / process.

Excellent IT skills : MS Office skills to include, MS Teams, Word, Excel, Visio and PowerPoint.

#LI-LM8 Skills : Word Powerpoint Excel Benefits : Mobile phone Pension Bonus Laya Healthcare Life Assurance