Jobs in Midleton

Allgemeine Angaben

Standort

IE - Cork - Campus One

Land

Irland

Work Style

On Site

Jobbeschreibung

Location : Onsite (Cork HQ, Mahon)

Type : Permanent position

Salary : €33,000 gross p / a + monthly performance bonus

Shifts : 11.30-20.00 Mon-Fri subject to change (weekend coverage, shifts may be introduced in the future)

Are you ready to play a vital role in maintaining the security and compliance of our platform? We're looking for an Ongoing Due Diligence Investigator who combines sharp analytical skills with regulatory expertise to continuously monitor and assess our customer relationships.

In this critical position, you'll conduct KYC refresh and Enhanced Due Diligence reviews, handle RFI requests from wire partners, and make informed decisions about maintaining or exiting customer accounts. If you're a self-motivated problem solver with strong risk awareness who thrives in a dynamic compliance environment, we want to hear from you.

What we offer :

Stable job : permanent employment contracts

Performance-based bonus

Opportunity to advance your career

Great rewards for referring your friends

Multilingual exposure : improve your spoken and written language skills

Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym

Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long

Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package

Bike-to-work tax relief

Pension scheme

Maternity and paternity leave

Access to GP care and an occupational health advisor

Subsidized canteen

Overview of tasks :

Conduct KYC Refresh and / or Enhanced Due Diligence Reviews as needed

Handle Respond for Information (RFI) requests from wire partners on organizations and transactions

After account review, document rationale to maintain or exit decisions on customer accounts

Identify and escalate any potential issues or concerns to management

Maintain accurate and up-to-date records of all reviews conducted

Identify opportunities to reduce unnecessary volumes through false positive rule proposals

Communicate effectively with various stakeholders and customers

We are looking for someone who can :

Demonstrate a strong understanding of regulatory requirements

Be a highly motivated self-starter, comfortable working within a high risk environment

Work efficiently and independently, but know when to ask for help

Enjoy and demonstrate experience working autonomously in a queue-based role, understanding how to prioritize your work and keep an organized, clean inbox and queue

Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we’re letting good customers in

Have great critical thinking skills and enjoy problem solving

Have great written communication skills

Showcase risk and compliance knowledge : a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedures is preferred

Pay attention to detail

Join our team and apply now!

Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days.

Are you worried your profile doesn’t meet all the listed requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

About us : Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

#LI-DNI

#IDJob

Zusätzliche Stellenbeschreibung

Are you ready to play a vital role in maintaining the security and compliance of our platform? We're looking for an Ongoing Due Diligence Investigator who combines sharp analytical skills with regulatory expertise to continuously monitor and assess our customer relationships.

In this critical position, you'll conduct KYC refresh and Enhanced Due Diligence reviews, handle RFI requests from wire partners, and make informed decisions about maintaining or exiting customer accounts. If you're a self-motivated problem solver with strong risk awareness who thrives in a dynamic compliance environment, we want to hear from you.

Sprache

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number

Req_00171226