French and dutch customer service specialist Jobs in Dublin

Training Specialist - French

The Training Specialist is responsible for delivering instructor-led training within Medi24. The incumbent shall be able to operate globally in implementing training delivery and design, contributing to projects, and maintaining our knowledge base.

This role has responsibility for the delivery of training across all Medi24 platforms. In this task the role is supported by a team of Training Specialists globally, and Instructional Designers to help create training content. Responsibility will include delivery of new hire onboarding and training, management of the knowledge base, conducting training needs analyses and building tailored training plans to improve performance.

The incumbent will report to the Senior Training Specialist, and will be located in Dublin.

RESPONSIBILITIES

Responsibilities will include, but are not limited to, the following :

• Deliver instructor-led training across our global operations function, facilitating training delivery remotely from our Dublin office.
• Develop training and onboarding programs designed around the latest proven training methodologies and adult learning principles, and based on business needs.
• Conduct new hire onboarding, ensuring best practice delivery across global operations functions.
• Acclimate new hires to the business and conduct orientation sessions.
• Evaluate training content periodically, ensuring we are audit ready and that training material reflects changes across the business.
• Collaborate and guide Instructional Design in the production of training materials, training aids and manuals.
• Keep up to date with IT system changes, regulatory / compliance issues, product changes and digital assets.
• Collaborate with Global Ops Training Unit to develop tailored e-learning courses for global operations functions.
• Keep up to date with product and process changes, and answer staff queries on our Blended e-learning platform. Communicate material changes to our Instructional Design team for amendment.
• Act as subject matter expert for new client onboarding, collaborating with Business Solutions and Instructional Designers to create tailored learning programmes.
• Communicate changes in an effective manner to relevant functions with the support of AI
• Data Management and Data Protection
• Support implementation of a monthly training plan designed around bridging knowledge gaps and improving performance.
• Create tailored training plans to address identified training needs, operating a feedback circle with relevant stakeholders.
• Measure the impact of training through quantitative and qualitative feedback.
• Maintain our e-learning knowledge base.

REQUIREMENTS

To be successful in this position you will need to have the following skills / experience :

What we offer

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes / CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

88604 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity : we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.