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Adare are one of Ireland’s most trusted Employment Law, Industrial Relations and Human Resource Management Consultancies. Who we are : Adare are one of Ireland’s most trusted Employment Law, Industrial Relations and Human Resource Management Consultancies.  We empower businesses to succeed through people-led transformation. We are committed to delivering exceptional HR, Employment Law and Health and Safety services for our clients. For over 20 years, our team have successfully supported Employers across Ireland, from a wide range of industries and sectors. Our focus is to go beyond just offering ‘expert advice’ but to provide a trusted partnership for leadership teams and HR managers to achieve the strongest possible commercial and HR outcomes. Work with Adare Adare is on a mission to empower the HR community through innovation and ingenuity. Our team of exceptional consultants are the driver of that change and owners of that success. Discover your potential and seek to inspire and drive your growth with Adare. We build a collaborative, inclusive workplace that empowers our Employees to thrive. Our commitment is to inspire and empower the personal and professional growth of our Employees, which is why a growth mindset is at the core of everything we do. We are a leading, progressive and fast-growing professional services Company with excellent career development opportunities. As an integral part of the business, the role of the HR Services Operation Manager works alongside a talented team of consultants, working closely with the Senior Leadership Team. This hands-on position offers a career opportunity for a dynamic and passionate professional looking to thrive in a busy and challenging work environment. We think Adare is a unique and special place to work and this is borne from our culture of W@owee. Our pillars of Relationships, Excellence and Drive are shared both internally and externally, supporting us to do what we do so well. The continuous focus of embedding and enhancing our culture is the cornerstone of W@owee itself and makes our employee experience one that is purposeful, powerful and altogether exciting. Role Purpose :  As part of our growth strategy for the business, we are currently looking to recruit an experienced HR Services Operation Manager to join our consulting practice. This role will act as a key member and Manager of our HR service delivery team providing them with an opportunity to use their substantial HR, project and stakeholder management experience to design and deliver solutions for both retained and consultancy clients, in line with a pre-agreed proposal, budget and timeframes. Working within an experienced team, the role of HR Services Operation Manager will excel at People Management and lead out on a range of consultancy projects to support our extensive client base with solutions-focused HR & Employment law advice across a range of key sectors. Location :  Dublin - Hybrid and Flexible working arrangements available Job Status :  Permanent, Full Time Reporting to : Managing Director Reward :  Leading Market Salary; Performance Bonus; Health Insurance; Educational Supports; Career Development Opportunities; Flexible Working Hours; 27+ annual and company leave days Job Responsibilities : Retained Client Management / Oversight Adare’s core support service is the provision of retainer HR and Employment Law services to Organisations across the country and across sectors, through our Partnership Programme & Continuum Partnership. Retained Clients Planning and Management Co-ordinates current and future Retained clients workload and assigns account management to individual team members in a planned and priority focused manner Monitors and manages retained work activities to ensure delivery within set and agreed timeframes and manages client experience in relation to service delivery, maximising the commerciality of each Retained client Co-ordinates current and future quality checks through the review and implementation of internal processes, development, and maintenance of resources to support technical team members in a planned and priority focused manner Manage and optimise end to end service delivery of the retained business function through oversight of the retained business team, driving efficiencies and delivering quality assurance to all practices and support Lead the Partnership Programme team in terms of ensuring full compliance with Employment Legislation and introduce initiatives to uphold best practice in ER / IR and HR in the delivery of service Ensure individual Partnership Programme team members have the appropriate resources to carry out their work Schedules and drives the Retained Client Work and Resource Planning meetings with the Managing Director, ensuring clarity and monthly actions in relation to : Identifying client experience needs and consistent review processes to ensure client expectations are being met and exceeded Continuous Improvement in the delivery of Retained Client supports Identifying potential Consultancy work as an output of the retained service delivery and agreeing the Business Development priorities for the month ahead to secure same People Management and Development Manages the day-to-day HR advisory, guidance and support function of partnership programme clients (our retainer clients) Manages and develops a team of driven and professional HR & Employment Law Consultants and Executives (currently 6 employees and growing) Drives the operational HR / H&S partnership programme with our extensive client base Carries out appropriate formal and informal meetings with agreed team members including regular 1 : 1 meetings, billing meetings, periodic performance management meetings, probation review meetings, etc. Supports individual team members in relation to work related queries and challenges, in an outcomes focused manner Ensures timely provision of billing information on a monthly basis to enable the smooth end of month close off Develops and facilitates team working within the Company Assist in the implementation and delivery of the career framework to support the Partnership Programme function aligning to direct reports individual development plans. Partner with external resources and accredited bodies to provide optimal benefit to the Partnership Programme team Client Management Delivers agreed strategic ER / IR / HR consulting projects for clients in line with a pre-agreed proposal, budget and timeframes Effectively manages key strategic retainer clients as agreed Carries out initial project scope meeting with clients for agreed Consultancy work Strategically plans meetings with Retained clients where required or at certain escalation points in the contractual arrangement Progresses the development of incremental business with existing clients Proactively manages client satisfaction to ensure – meeting / exceeding expectations as well as managing client dissatisfaction and complaints Proposes innovative ways to improve the client management experience. Commercial and Strategic Management Supports the Managing Director in delivering Company strategic priorities and implementation of culture initiatives Contributes to the strategic direction of the business Proactively manages the commercial relationship with extensive client base to maximise client satisfaction and commerciality within the partnership Drives agreed business development activities and ensures appropriate follow up Drives a Talent Management and Succession Plan for the Partnership Programme function and provide insight on people related and organisational issues. Lead the Employee Engagement of the Partnership Programme team on behalf of the Managing Director. The successful candidate will need the following qualifications, experience and skills to meet the demands of the role : Qualifications CIPD qualification A primary degree or masters, preferably in Human Resources or related discipline HR BP qualification or equivalent professional knowledge gained through experience working as a HR Advisor / Business Partner. Experience At least 10+ years relevant HR Experience within a busy HR / Employment Law environment or HR consulting practice 2-3 years People Management / team lead experience Exposure to a broad range of HR initiatives, including Strategic HR initiatives Excellent knowledge of Irish employment law and HR practices Strong relationship management and interpersonal skills Deep understanding of creating and fostering an exciting and positive team culture Experience in developing and implementing processes to increase team efficiencies Ability to effectively manage competing priorities in a fast-paced environment. Skills Excellence :  Committed to understanding, delivering, exceeding and taking accountability for our work and our client needs, by demonstrating true ownership, personal accountability and consistently delivering an excellent experience Relationships :  Committed to building and enhancing trust within all our relationships, colleagues and clients Drive :  Committed to driving with ambition and accountability, our professional development and our business growth, embracing challenges and change, with Adare pride and fostering a culture of continuous improvement Full clean driving license, access to a car and ability to travel. This position offers a unique career opportunity for a dynamic and passionate professional looking to thrive in a busy and challenging work environment. The role requires ongoing learning and development in terms of keeping abreast of employment legislation, case law and HR trends, which is encouraged and supported by the Company. Adare is an Equal Opportunities Employer.