IT Operations Analyst

POSITION SUMMARY :

Milliman, Practice Support Services (PSS) is looking to hire an IT Operations Analyst. The person in this role will provide IT support to European users / stockholders. This person will work out of Milliman’s Dublin Office

RESPONSIBILITIES :

• Perform System configuration and deployment for all Windows and MacOS endpoints and peripherals.
• Provide end user support to both on-site and remote employees, including application and hardware troubleshooting, account issues, and process education.
• Provide on-site support for office systems, including conference room AV connectivity, printer maintenance, and room booking hardware.
• Diagnose system hardware, software, and operator problems
• Assist staff with the installation, configuration, repair, and ongoing usability of computers, telephones, peripheral equipment and software within established standards and guidelines.
• Provide advanced troubleshooting on complicated IT issues.
• Perform troubleshooting and investigation of technical issues.
• Work support tickets from IT Support Team and monitor work queue.
• Ensure all network operations are continually in compliance with regulatory standards.
• Participate in change control process to align with our auditing workflow and take part in annual audits to produce evidence and attest actions were taken in accordance with our policies.
• Perform regular employee security education campaigns, including training and phishing / malware simulations.
• Manage on-boarding and off-boarding functions, including account creation / disabling, communication, and hardware deployment / recovery in concert with HR and Facilities.
• Maintain and update inventory and asset management of computer hardware / software.
• Purchase and track helpdesk related IT hardware, including peripherals / accessories, toner, monitors and replacement parts for laptops.
• Apply updates and patches to systems regularly, including administration of our patch management platform.
• Run audit reports against server environment for audit compliance.
• Review documentation regularly, create and update when necessary.
• Participate in on-call schedule to assist with after-hours and weekend support.
• Participate in enterprise-wide IT projects and initiatives
• Review documentation regularly, create and update when necessary.

SKILLS & QUALIFICATIONS REQUIRED :