Receptionist

Main Purpose of Job : To assist in the organisation of the receptionist shift while on duty and to provide guests with an efficient and friendly welcome and departure.

Main Responsibilities :

Front Office Operations :

o   Assist in the smooth operation of the reception desk.

o   Welcome and acknowledge all guests in the reception and lobby area in a warm and friendly manner.

o   Deliver excellent customer service to all guests at all times.

o   Assist in the training and development of new team members.

o   Communicate hotel and city services to guests.

o   Balance all financial records and reports at the end of each shift.

o   Communicate effectively with the accommodation manager and supervisors regarding room availability and guest requirements.

o   Organise group luggage to and from bedrooms.

o   Take and deliver messages on behalf of guests and managers.

o   Maximise room revenue by offering best rates and upselling where possible.

o   Ensure floats are balanced at the end of all shifts.

o   Prepare rooming lists in conjunction with the reservations team.

o   Perform routine cleaning of designated areas as required.

Customer Service :

• Provide efficient and friendly service to guests at all times.
• Follow the hotel's key standards.
• Provide a warm and friendly telephone service to guests.
• Handle guest complaints professionally and to a 4-star standard.
• Maintain a positive, friendly attitude with both guests and colleagues.

Health and Safety :

Presentation and Grooming :

Other Duties :

The successful candidate will be required to have :

o    Excellent customer care skills

o    Experience from a similar style property

o    Experience in working in Teams

o    Excellent communication and interpersonal skills

o    Ability to work on their own initiative

o    Be available to work a mix of shift patterns

Early 7am - 3pm,

Middle 10am - 6pm or 11am - 7pm and

Late 3pm - 11pm

Benefits :

o   Competitive Salary

o   Continuous training and development

o   Complimentary stays in our sister property

o   Employee Recognition Awards

o   Social Events calendar

o   Additional Days Off for Length of Service

o   Uniform provided

o   Bike 2 Work Scheme

o   Taxsaver Commuter Ticket Scheme

o   Refer a Friend Scheme

o   Employee Assistance Programme (EAP) for employees and friends & family.

o   Pension Scheme

o   Health Insurance (Reduced Rates)

o   Complimentary buffet-style meals in the staff canteen, available for breakfast, lunch, and dinner.