Customer Service Representative

Reporting into the Customer Service Team Lead, you will be required to foster an intimate business relationship with our clients with a view to protecting our current business, securing new opportunities and ensuring we remain supplier of choice. Entering customer orders and call-offs into Syspro. Management of Consignment stock, request forecasts and order coverage from Customers. Issue Order confirmations to customers for new orders received, generated from Syspro sales order module or via email. Stock reports where applicable to be emailed from Syspro to customer. Communicate with Customer and Sales if there are to be potential delays with orders. Ensure accuracy of customer back log report for shipping. Maintenance of sales order dates and quantities where applicable. Invoicing / Credit notes. Invoicing from the Nelipak ERP system and sending out invoices to customers. Measure & monitor late deliveries and partial shipments, credit notes, Sales KPI and top 10 customer sales movements through the KPIs. Handling Day to day Customer queries, directing customer to correct Dept contact if query is related to another internal department. Managing day to day communications on repeat orders in particular where expectations may not be met. Performs other duties as assigned. Will include participating in special projects as identified. The ideal candidates will possess the following skills : Previous customer service experience ideally but not essential Previous admin experience - ideally working in a role where IT systems were used daily Professional manner Excellent communication and interpersonal skills Be highly organised with a good knowledge of Microsoft Word and Excel Ability to multitask Ability to handle challenging conversations Positive attitude and strong desire to meet customer's needs Good attention to detail Flexible approach towards change Full training will be provided Skills : Customer Service Communicating with Customers Quick Thinking Administration Customer Service Customer Management Benefits : Flexitime Group Life Assurance Laptop Medical Aid / Health Care Paid Holidays Parking