Customer Support Executive Customer Service • Galway- Ie •

Company Overview : LetsHost has been in business serving the Irish domain and hosting market since 2005 and after its continued success it became part of team.blue in 2019, a leading digital enabler for companies and entrepreneurs.

We serve over 3.3 million customers in Europe and have more than 3,000 experts to support them.

Our goal is to shape technology and to empower businesses with innovative digital services.

Welcome to our journey.

Why choose LetsHost? We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed.

We do this with :

A diverse and inclusive cultureAccess to flexible working opportunitiesA relaxed, collaborative atmosphereMotivational, coach-style leadershipWhat we do We make succeeding online as easy as it can be for our customers.

We :

• Provide award-winning IT servicesKeep our products accessible and competitiveOffer a diverse range of products to allow customers to growAre customer-obsessed, offering multi-channel exceptional supportCompany Values : The five characteristics that drive our behaviours and the heart of our business culture;

We put our customers at the heart of everything we doWe're stronger together and we trust each other to do the right thingWe tell it like it is, and keep doors and mind openWe treat each other with respect and regardWe're always thinking 'what's next?'Company Benefits : Company healthcare schemePensionCompetitive holiday entitlementCompany enhanced sick payEmployee Referral SchemeRemote working options available on completion of trainingCycle to work schemeJob Description : As a Customer Support Executive, you will be working in a flexible environment, providing critical support to our customers you will be answering a range of queries, providing help and support.

Key responsibilities : Dealing with front line customer technical support and billing queries via email and phoneMake outbound calls to customers based on product profile and project-based lists produced by your line managerUpsell existing customers at point of service renewalProcess overflow / cover for inbound sales queries by phone and emailWork closely with the .IE Registry activity to upsell new domains and increase product attachmentCarrying out such tasks that are required to meet the needs of the businessRequired Skills & Experience : Commendable customer service experienceExcellent troubleshooting and diagnostic skillsStrong IT skills including with internet technologiesClear written and verbal communication skillsBasic Understanding of network technologies – TCP / IP, DNS, etc.Maintain and elevate the company's reputation for strict ethics while performing all responsibilitiesKnowledge of cPanel, building websites and web design an advantageKey Competencies : Delivering business resultsTeamworkNegotiating skillsPersonal accountabilitySolutions orientedSelf-motivationCustomer focusAttention to detailWorking Hours : The normal hours of the business are 8 : 30 a.m. to 5 : 30 p.m. Monday to Friday.

Monday / Wednesday / Thursday / Friday working hours are 9 am to 5 : 30 pm.

Tuesday working hours are 8 : 30 am to 5 pm.

For the first two months training will be provided, on a full-time basis from our offices in Galway.

Following initial training, we will offer hybrid working with this role, 2 days in the office (Tuesday and Wednesday) and the rest of the 3 days (Monday, Thursday and Friday) working from home.

Right to work : At any stage please be prepared to provide proof of eligibility to work in Ireland.

Unfortunately, we are unable to support Sponsorship Visas.

J-18808-Ljbffr