Customer Service Representative

We are looking for aCustomer Service Representativeat our head office in Galway.

As a Customer Service Representative you will be the important link between our company and current and potential customers.

The successful candidate will enjoy engaging with our customers while effectively selling our products and solving customer needs, concerns and inquiries.

You should be happy to keep customer satisfaction at the core of every decision and behaviour.

Whilst the position of Customer Service Representative is advertised as full time, we are happy to hear from candidates who may only be available for a shorter work week i.e 3 days / 4 days etc.

We offer flexible working hours and the position may be suitable for somebody returning to the workplace.

Key Responsibilities Work as part of a vibrant team that manages large amounts of inbound and outbound calls in a timely mannerIdentify customers' needs, clarify information and take sales orders as requiredBuild sustainable relationships and engage customers by going the extra mileEnjoy selling, upselling and closing transactionsAdminister and check driver dockets for accuracy and completenessCommunicate effectively with your colleagues across multiple departmentsOpen and close the office when requiredWhat You'll Need Previous experience in a customer support role would be an advantage, but full training will be givenStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practices would be an advantage but is not essentialAbility to multi-task, set priorities and manage time effectivelyFluent English is requiredWhy Join Sweeney Oil? We're a growing company with a proud local history.

Our team is supportive, vibrant, and passionate about delivering great service.

If you're looking for a flexible, people-focused role in a dynamic environment, this could be the perfect fit.

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