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Installation Technician - Virgin Media - Galway

Actavo GroupGalway, Ireland

8 days ago

Job description

Actavo

Telecoms Galway Permanent Role Title : Installation Technician

Department : Virgin Media

Reports To : Team Manager

Location : Galway

Role Purpose :

After full training your focus will be on the installation and servicing of broadband and TV systems to homes and businesses across the Republic of Ireland, delivering exceptional customer service.

You need a full manual driver’s license and be comfortable working at heights to be considered for this role.

Previous Customer facing experience is advantageous.

Benefits :

Pension plan
Life assurance – 4 times your annual salary
Career progression opportunities
Employee assistance programme
Refer a friend scheme
Maternity pay
Employee discounts – on hotels, gyms, electronics and more
Educational assistance
Long Service Awards

Principal Responsibilities :

Installing telecommunication cable and equipment as per training

Deliver an excellent customer experience from initial phone call to job completion

Using field apps to report back on activity and works completed

Upskill and attending various training courses

Take due care to prevent loss or damage when working on a customer’s property

Report any accident, incidents or damage that may occur and escalate any issue to Management in a timely manner

Track faults using devices and tools provided

Using power tools and ladders safely

Maintain a clean and presentable appearance always

Adhere to and maintain compliance with all Health and Safety procedures within your work

Requirements :

A full manual driver’s license is required

Full training provided

Experience using hand and power tools

Manual dexterity and problem-solving skills

Excellent communication skills required

Time Management : must be able to plan and execute routine maintenance activities as well as responding to trouble shooting requests and unexpected equipment issues

Problem solving skills : A good technician can identify issues and source information to resolve issues quickly

KPI focused and willing to work flexible hours to meet the needs of the business

ACT2

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Installation Technician • Galway, Ireland

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