Operations Executive

About the role :

We are seeking a proactive and detail-oriented Operations Executive to join our dynamic team at Flogas Energy. In this key role, you will manage the end-to-end onboarding process for new energy customers, ensuring seamless integration into our services. Working closely with network operators, internal teams, and customers, you will play a vital part in maintaining operational efficiency, regulatory compliance, and exceptional customer service standards.

Key Responsibilities :

• Oversee the end-to-end onboarding process for new energy customers, ensuring a smooth transition into Flogas services.
• Coordinate customer switches with relevant gas and electricity networks, ensuring accuracy and timely completion.
• Ensure all processes adhere to regulatory and operational standards, always maintaining compliance.
• Act as the primary liaison between Flogas Energy and gas / electricity network and system operators.
• Conduct daily trade checks to ensure data integrity and operational accuracy.
• Resolve customer queries and operational issues promptly, ensuring a high level of customer satisfaction.
• Track and escalate network-related delays or service disruptions, ensuring timely resolution.
• Prepare and deliver customer commentary reports and bespoke invoice reports for industrial, commercial, and multi-site customers.
• Ensure data accuracy and relevance in all reporting outputs, maintaining high standards of quality.
• Assist in billing checks to support the accuracy of customer invoices.
• Collaborate closely with Billing, Sales, Renewables, and Trading teams to identify opportunities for improving operational processes and efficiency.

Candidate Profile : Candidate Profile :

The ideal candidate will have at least 1-2 years of experience working in a customer service or a administrator role. This person should be comfortable working in a fast-paced, busy environment, working towards individual and team SLA's. This role will require someone with excellent communication skills, with the ability to show empathy and compassion to customers as needed. They should be able to multi-task, while maintaining excellent attention to detail and accuracy in their work. Proficient IT skills will also be essential for this role.

About Flogas :

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.

Why work with us?

Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

Benefits :

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.