Quality Assurance Manager

GENERAL DESCRIPTION

We are seeking a highly skilled and detail-oriented Quality and Assurance Manager to oversee the end-to-end quality control processes related to the logistics, handling, and delivery of server racks and associated IT infrastructure. This role plays a key part in maintaining high standards in service quality, damage prevention, compliance with ISO and GDP standards, and continuous improvement across our logistics operations.

The Quality Assurance Manager will be responsible for the quality management program and ongoing maintenance / adherence to said program relating to cloud services including supporting the operations management to ensure compliance with operating procedures and client needs.

ESSENTIAL JOB FUNCTIONS

• Quality Management System (QMS) :
• Develop, implement, and maintain QMS aligned with ISO 9001 and relevant logistics / IT infrastructure quality standards.
• Ensure all operations related to the transport and delivery of server racks adhere to internal and customer-defined quality standards.
• Conduct weekly reviews to ensure quality is being maintained and review with Operations Manager.
• Establish Quality Operations and Quality Control function at given location, including assisting in hiring, developing, and conducting training.
• Determine process validation and maintenance of controlled requirements.

This process to be documented and retained based on good documentation processes as established

inspection processes and to ensure those inspections are commensurate with the associated level of risk.

Prepares, compiles, reviews, and submits monthly and quarterly reports to the leadership team.

Operational Quality Assurance :

Safety and Compliance :

Safety Requirements :

In-depth knowledge of HSE regulations, logistics risk management, and warehouse safety practices.

Experience with manual handling guidelines, equipment safety, and secure transit standards for IT infrastructure.

Ability to lead incident investigations and implement immediate containment and long-term prevention measures.

Understanding of environmental and occupational safety standards applicable to international logistics.

Certification in health & safety management (e.g., NEBOSH, IOSH, or equivalent) is highly desirable

PHYSICAL REQUIREMENTS

Job requires the ability to use vision, adjust focus and work on a standard computer screen

Job may require extended sitting or standing, use of standard office equipment

Job will require presence on-site at the assigned work location

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In-depth knowledge of quality control procedures, sampling procedures and sampling methods

QUALIFICATION :

Fluent in English; additional European languages a plus.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.