Lead, Network Operations

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

Together with our customers, we're helping build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible.

Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Lead, Network OperationsThe Load Balancer Operations Team is responsible for multiple aspects of the overall health of the load balancing platform, including analysis, patching, and operational support of all configurations at MasterCard.

Analysts troubleshoot and diagnose complex problems within the MasterCard Global Enterprise network.

The primary responsibility of a Load Balancer Operations Analyst is to ensure infrastructure monitoring strategies adhere to MasterCard standards, processes, availability requirements, and best practices.

This role requires a deep understanding of load balancer hardware, networking, security, and monitoring tools.

It is a hands-on role, leading troubleshooting sessions and driving resolution.

The analyst collaborates with Business Operations and Service Delivery teams to ensure network designs follow monitoring and configuration best practices.

Position requires a Master's degree, or equivalent, in Electrical Engineering, Information Technology, or related discipline, and relevant experience.

Alternatively, a Bachelor's degree with progressively responsible experience is acceptable.

What you will need : Experience with TCP / IP protocol communication.Linux Kernel commands for troubleshooting and network diagnostics.Ability to interact with development and project teams to design load balancer architectures based on business and technical requirements.Develop innovative and cost-effective monitoring solutions.Contribute to strategy and manage complex issues within your area of expertise.Develop and maintain automation for load balancer deployment and configuration.Experience in multi-cloud environments (public, private, hybrid).Expertise in Internet architecture, load balancers, and web application firewalls.Experience with AGILE / SCRUM methodologies.Knowledge of network connectivity (IPv4, IPv6, port assignment).Familiarity with version control systems like GIT or SVN.Experience with CI / CD pipelines in agile projects.Expertise in SSL, digital certificates, and PKI encryption standards.Network diagnostics skills, including BGP, SNMP, SSH technologies.Strong communication skills, both verbal and written.Self-starter with good listening skills.Skills : Business Acumen (Advanced)Commercial Focus (Advanced)Computer and Platform (Advanced)Future Focus (Advanced)Global Perspective (Advanced)Infrastructure (Advanced)Innovation and Thought Leadership (Advanced)IT Business Process (Advanced)IT Security (Advanced)People Leadership (Advanced)Personal Influence (Advanced)Project Management (Advanced)Technical Documentation (Advanced)Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks carry inherent risks.

Employees and contractors must :

Abide by Mastercard's security policies and practices;Ensure confidentiality and integrity of accessed information;Report suspected security violations or breaches;Complete mandatory security training as per Mastercard's guidelines.

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