Head of Network Operations

Head of Network Operatives Ireland Location : Ireland - Dublin 11 Blanchardstown. Contract Type : Full-time, Permanent. 40 hours per week flexible to needs of business. Join us in delivering service excellence. Are you a strategic operations leader with a sharp eye for detail and a passion for driving performance? Do you thrive in fast-paced logistics environments and know how to balance operational effectiveness with client satisfaction? Were looking for a Head of Network Operations to lead our dynamic operational management team in Dublin, Ireland. In this pivotal role, youll be responsible for ensuring that our logistics network is running efficiently and effectively while maximising margins and delivering an exceptional client experience. Key Responsibilities Operational Excellence Lead a high-performing operations team to meet business objectives, KPIs and SLAs. Service Delivery Champion a service excellence culture, resolving escalations swiftly and proactively, and embedding a continuous improvement ethos. People Leadership Inspire and develop a team through effective coaching, mentoring, and performance management to ensure engagement and capability growth. Strategic Planning Develop and implement initiatives to enhance network performance while maintaining cost control and mitigating risks. Client Engagement Strengthen relationships with internal and external stakeholders through effective communication and operational insight. Compliance and Quality Ensure adherence to service excellence standards and oversee delivery compliance (OTIF 99%). What Were Looking For Proven operational experience in a logistics, multi-site, fast-growing environment. Strong track record of leadership and people management. Demonstrated ability to manage KPIs, SLAs, and financial targets (P&L and budget control). Experience optimising networks and leading change in a hands-on capacity. Excellent analytical and problem-solving skills with a continuous improvement mindset. Natural influencer with outstanding communication and stakeholder management abilities. Self-starter with discipline, energy, and a passion for operational success. If you are ready to take on a challenging and rewarding role, we would love to hear from you! Skills : Logistics Leadership Analytical Thinking Strategic Planning Operational Management