Description
Housing Manager, Property, Dublin
Location : Dublin
Contract : Full-time, Permanent
The Purpose of the job is to actas part of the management team, the role of the Housing Manager is to lead and manage a staff team in the provision of the Housing Management and Maintenance service in your area of responsibility
What you will do :
- Manage the performance of staff by upholding best practice in human resourcing and performance management, and by complying with legal requirements in relation to employment / recruitment, supervision, health and safety and welfare, trainingand development
- Achieve strategic goals through ownership and leadership of the team, including ongoing exploration of opportunities to add value to job accomplishments.
- Ensure high levels of efficiency of staff through ongoing training, instruction, supervision and leadership.To effectively maintain, develop and staff performance, morale, and motivation
- Plan weekly / daily staff schedules and assignments.
- Coordinate maintenance schedules and assignments.
- Monitor performance, including KPIs, and administer action plans consistently, and on a timely basis with any issues arising, in line with organisational policy.
- Provide support to staff to encourage joint teamwork with Services staff and lead as an example in creating a harmonious environment.
- Ensure all administrative processes involving staff are handled on a timely basis (i.e., performance reviews, SoftWorks, payroll, time sheets, change of status forms, etc.).
- As part of the Focus Ireland management team, contribute and participate at management meetings and forums to support the strategic development of the organisation.
Financial
Develop and manage annual budgets by forecasting requirements and analysing variances, data and trends.Maintain accurate records of all transactions and submit on timely basis (i.e., rents, damage reports, move-in / move-outs, etc.).Prepare annual budgets and income projections in a timely and accurate manner.Provide constant vendor / contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.Ensure that invoices are submitted to the Accounts Department for payment, handle petty cash and all funds.Administrative
Prepare and / or implement procedures and systems to ensure orderly, efficient workflow.Confirm all properties and corresponding paperwork are completed and inputted into the Housing Management System (Affinity) accurately and on a timely basis.Ensure current resident files are properly maintained.Ensure all administrative paperwork is accurate, completed and submitted on a timely basis.Lead emergency team for all properties. Ensure proper response and handling of all emergencies with staff, residents, buildings, etc. within organisational policy to minimize liabilities (i.e., criminal activities, employee / resident injuries, fires, floods, freezes, etc.).Housing Management & Maintenance
Ensure the organisation’s policies and procedures for housing management and maintenance are implemented, reviewed regularly and are fit for purpose.Investigate and respond to complaints in line with company policy and guidelines.Ensure compliance with the terms and conditions of the Tenancy Agreement.Proactively manage any breaches of obligation that may arise up to and including any necessary legislative proceedings.Proactively manage rent setting and rent collection and assure rent arrears are kept to an agreed minimum.Proactively manage rent arrears management proceduresMaintain property appearance and ensure repairs are noted and completed on timely basis.Ensure that void periods are kept to an agreed minimum.Liaise with contractors and property management companies where applicableAssure quality and quantity of all Focus Housing properties.Manage cyclical and planned maintenanceEnsure that properties are inspected regularly and communicate any Service-related needsEnsure that all repair requests are recorded, categorised and completed within the required timespan.Health & Safety
In conjunction with the manager coordinate and review Health and Safety compliance across all sites.Lead staff by implementing a “safety first” principle.Participate as a Health & Safety Committee member.Participate in the annual delivery of training for Health & Safety Champions.Participate in the development and implementation of Health and Safety policies and procedures.Other
Work within the framework of the overall objectives of Focus Ireland.Positively promote Focus Ireland in activities and conduct.Comply in full and adhere to all Focus Ireland policies including confidentiality, protection and access to records and to comply with the organisation’s electronic communications policy.Work with the Head of Housing and the Property & Housing Director to undertake all duties which may reasonably be assigned from time to time.To participate in relevant training and development courses as agreed with your manager.To participate in the Team in working together collaboratively.To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative.What you will need :
Third level qualification in Housing Management and Maintenance, Property or in another relevant area.Practical experience and understanding of social housing and the part Focus Ireland plays in this area.Proven leadership capability, drive and ambition with ability to take the initiative.Proven strong leadership capability with strong people management skills.2-4 years relevant management experiencePositive and proactive approach to dealing with diverse teams and functions.An understanding and / or experience of working with tenants who have experienced homelessness or been at risk of homelessness.Good commercial acumen and proven success for delivering objectives.Strong project management, budgeting and management skills.Good communications skills including excellent presentation skills.Excellent attention to detail.Possess a solution focused attitude.Proficiency in MS Office, ie, Excel, Word and Outlook.A team player with excellent attention to detail.Strong communication skills.Be trustworthy and conduct the role with integrityFull clean driving licence and access to a vehicle