Technical Manager

Job description

We are looking for a Technical Manager to join our Operations Team based in our Limerick or Dublin Office. Please note that this job will involve travel to Limerick, Dublin and Belfast offices on a regular basis, depending on base location.

Are you passionate about driving technical excellence and continuous improvement? We're looking for a Technical Manager to champion our technical standards, implement key processes, and support our engineering teams across the field. This is a unique opportunity to influence training, compliance, and innovation within a leading lift services company.

You will be responsible for :

• Driving and maintaining high technical standards across systems and processes to align with organizational goals.
• Ensure communication and co-ordination with key stakeholders in the business.
• Support field engineers and Supervisors with complex technical issues, ensuring swift and effective resolutions.
• Implement consistent, structured fault-finding approaches to reduce repeat callouts.
• Promote a positive safety culture throughout the organisation liaising with our HSEQ advisor.
• Establish and manage a dedicated training facility in our Dublin office.
• Manage simulator-based training and product-specific programs for engineers.
• Manage progression plan for all engineers towards product excellence.
• Monitor onboarding and ongoing CPD (Continuing Professional Development) for engineers, supervisors, and managers.
• Coordinate with HQ to facilitate webinars, face-to-face sessions, and technical updates.
• Act as the high-level technical liaison with Tech Support in Spain to align international standards and insights.
• Log, record, and share resolutions to major technical issues.
• Manage and analyse “sick lift” reports to reduce high-frequency call-outs in co-ordination with Service Department.
• Continuously work to improve field competency and customer satisfaction.
• Monitor the use and effectiveness of company mobile applications and Digitisation.
• Conduct and follow up on site audits, maintenance, and repairs.
• Stay current and support the business in understanding relevant regulations and legislation

Requirements

Ideal Candidate :