Technical Implementation Manager

About the Role

The Technical Implementation Manager is the main contact point for the customer in the pre-launch period and will be responsible for the overall project implementation while ensuring scope, quality, timelines, and project metrics are met. This role will serve as HiredScore's solution consultant, bridging between the development team, product team, and client during the project implementation period. We ensure that the client will be able to extract the greatest value from the product post-launch and ensure commitments are delivered on time.

You will gain experience working, partnering and collaborating with diverse customers such as HiredScore’s executive team, R&D, product, professional services teams, customer success teams, and our client’s senior leadership.

You will create and lead day-to-day project plans; supervise and review progress and timelines and adjust as needed. As well as identify, track, and resolve issues to ensure meeting commitments and project success

Other responsibilities include :

Tracking and communicating project status, risks, issues, decisions, and actions to internal and external collaborators

Demonstrating strong project leadership skills and analytical competence to overcome challenges and drive project success

Understanding customer needs and challenges, offering valuable and viable solutions to meet their requirements

Configuring HiredScore's product in client environment as per Statement of Work and project implementation plan

Building & maintaining relationships through communication with U.S. based clients and all collaborators to guarantee satisfaction with the project's delivery

Communicating to the client any maintenance needs of the new implementation for a defined period post-launch.

Maintaining detailed documentation of key tasks, achievements, and client interactions for comprehensive project monitoring and review

Working with the client Success teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover

Seeing opportunities for further business & product development, or potential risks that could impede or slow progress of implementation, and notifying key collaborators when needed

About You

Basic Qualifications

At least 4+ years experience in a Technical or Project Implementation Management role with hands on configuration experience

At least 3 years experience technical configuration of using XML or YML files or Self Service tools

2 years of experience implementing SaaS. Working on large scale software delivery projects

At least 2 years experience working with external client-facing enterprise products

Previous experience working with configuration tools and able to fulfil technical tasks

Other Qualifications

Worked with SQL / NoSQL databases

Demonstrated ability to handle day-to-day work challenges; adjust to shifting priorities, identify and take on technical and operational issues during implementation

Strong analytical skills, detailed understanding and capability to interpret client business needs and translate them into application and operational requirements

Comfortable in a fast-paced process-focused environment, adept at problem-solving

Familiarity with Agile methodologies and the software delivery lifecycle

Experience with project management tools like Microsoft Project, Jira, Monday, and Documentation repository