Key Account Manager

Description & Requirements

Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Key dimensions of the role :

To manage & develop sales within existing Key customers across the Ireland Region.

Activities with customers outside the assigned region are possible where the account responsibility involves multi-national customers.

This role is responsible for :

Generating profitable sales growth by :

• Establishing a robust, multi-level rapport with existing customers with the goal of raising entry barriers to competitive suppliers penetrating the customer (Supply, Packaging, Quality, Production, Technical, Marketing, Maintenance, Procurement) and to identify all opportunities to increase business levels within.
• Preparing targeted commercial proposals maximizing the profitability to Smurfit Westrock, to present them effectively to the customer and then ensure comprehensive follow up;
• Organizing and running multi-functional meetings / teams at customers as well as internal Smurfit Westrock project teams when commercially required to manage and develop a customer account;
• Negotiating with customers in order to maximize the positive impact on the Smurfit Westrock business.
• Preparing and maintaining internal sales systems, notably forecasting and core key account planning tools, to a high level;
• Coordinating and managing the total relationship between the customer and Smurfit Westrock – working with internal management, carton design, customer service, plant and its internal services (quality, planning, logistic, production) , engineering (PSC and field service), S&OP and ultimately suppliers, to ensure a common high level of professionalism and commitment to the customer;

Skills / attributes / minimum qualifications :