Customer Service Support

Customer Service Support Dublin 12 Salary : €35,000 €42,000 (depending on experience) Reporting to : Customer Service Manager Overview Are you an organised, customer-focused professional looking for a dynamic support role in a thriving B2B environment? Were seeking a proactive Customer Service Support professional to join our fast-paced team. Youll be at the heart of our customer service operations, supporting both our valued customers and internal account managers to ensure seamless order processing, coordination, and customer satisfaction. Key Responsibilities Support customers and internal account managers with day-to-day needs and queries Process customer orders using SAP / CRM systems Identify and assess customer requirements to ensure high satisfaction levels Build and maintain strong, trust-based relationships through clear and open communication Resolve product or service issues by understanding and clarifying customer complaints Coordinate with logistics and operations teams to manage delivery schedules Oversee stock availability and liaise on inventory coordination Required Skills Proficient in Outlook, Microsoft Word, and Excel Strong ability to communicate technical and product-related information clearly Experience with SAP (or similar ERP systems) is a strong advantage Understanding of Heating, Ventilation, and Air Conditioning (HVAC) systems is beneficial Prior experience in B2B internal sales or technical customer service an advantage Fluent spoken and written English is essential Personal Attributes Self-motivated and results-driven Methodical and organised in their approach Personable and enjoys building professional relationships Optimistic and able to problem-solve resourcefully Whats in it for you? Competitive salary based on experience (€35k€42k) Full Health Insurance (including family) after 6-month probation Full Dental Cover Pension Scheme up to 5% employer and 5% employee contribution Permanent Health Insurance (covering up to 65% salary in case of long-term illness) Death in Service benefit Structured breaks and a positive work-life balance Working hours : MondayThursday : 08 : 3017 : 30 Friday : 08 : 3016 : 30 Includes morning, lunch, and afternoon breaks Join a supportive, professional team where your skills will be valued, and your growth supported. If youre ready to take the next step in your career, wed love to hear from you. Apply now to be part of a company that values excellence in service and employee wellbeing. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent Skills : SAP Customer services internal sales Benefits : Pension health cover