Customer Support - Hebrew - CL13

Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Developing deep knowledge within aplex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the usermunity, ensuring their needs are addressed.
• Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions for personal and professional development.
• Effectively and conciselymunicate resolution, technical resolution, workarounds, or product confusion to the sales team.
• Facilitate a high-end customer experience related to support.
• Develop deep knowledge within aplex product group.
• Mentor team members and own product support areas.

For internal applicants, the type of contract will remain unchanged..

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About Accenture

Accenture is a global professional servicespany with leading capabilities in digital, cloud and unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners andmunities. Visit us at accenture

LI-EU

Professional Skills

What would you do The Customer Service New Associate is responsible for reviewing business data in line with client guidelines, ensuring accuracy andpliance using specific tools and channels. The role requires an individual who stays aware of changing client policies and guidelines to ensure ongoing data quality. This also involves acting as an advocate for the usermunity and participating in process improvement initiatives.

The Customer Service New Associate plays a vital role in ensuring business data is reviewed in accordance with client specific guidelines using the appropriate tools and channels. This role involves staying up to date with ever changing client policies and guidelines to ensure accurate andpliant data processing.

Language(s) Required : English and Hebrew : As part of the interview process, you will be required toplete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

If you are required to work a night shift as part of this role, you are obliged toplete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at accenture

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Job ID R00213216