Reception Manager

Reception Manager 4-Star Hotel, Carlow Full-time | €32,000 + Benefits | Recognised as a Best Place to Work in Hospitality 2024 Are you a hospitality professional with a passion for service excellence and team leadership? We're hiring on behalf of our client, a highly regarded 4-star hotel in Carlow, for an experienced Reception Manager to lead their front office operations with warmth, efficiency, and confidence. ? What's on Offer : Competitive salary of €32,000 Recognition as one of the Best Places to Work in Hospitality 2024 Supportive, inclusive team environment with a strong focus on staff development Ongoing training and career progression opportunities Contributory pension scheme (after 12 months of service) Company life insurance Free on-site parking Complimentary gym membership Staff meals provided while on shift Generous friends & family rates across a leading hotel group About the Role : As Reception Manager, you will oversee the daily operations of the front desk (5 in the team), ensuring each guest receives a seamless and welcoming experience. You'll lead a passionate team, deliver 4-star service standards, and play a key role in staff training, time and attendance management, and performance monitoring. Your leadership will be essential in creating a warm, organised, and guest-focused environment. ? Key Responsibilities : Lead the front desk team to deliver an exceptional guest experience, both in person and over the phone Ensure smooth shift operations and uphold all company standards Manage reservations and maximise room revenue through up-selling Handle guest feedback and complaints professionally and proactively Supervise staff scheduling, timekeeping, and performance management Ensure compliance with all financial procedures, health & safety regulations, and hotel SOPs Liaise with housekeeping and other departments to ensure seamless service delivery Participate in department meetings, training, and continuous improvement initiatives ? What We're Looking For : Previous experience in a reception supervisory or management role within a hotel environment A natural leader with a customer-first mindset Strong communication, organisational, and problem-solving skills Proficiency in front office systems and booking platforms (training provided if needed) Passionate about delivering high-quality service and leading by example Take the next step in your hospitality career with a hotel that truly values its people. Apply now to join a forward-thinking team where your contribution matters, and your development is supported. Skills : Reservations Supervisor Hotel Benefits : bonuses health insurance and more