Service Delivery Technician

We Are Hiring! As an Installations Technician, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet's industry-leading standards of health & safety are upheld. All applicants must hold a full clean driving license (manual). Full training will be provided. Key Responsibilities : Organise your daily and weekly work schedule to ensure timely and efficient installations and repairs, aligning with client expectations and business goals. Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day. Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused. Expertly perform full broadband installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards. Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards. Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience. Consistently meet Circet's safety standards, proactively identifying and addressing potential risks in the field. Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels. Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs. Requirements : Ability to excel in a very physically demanding role that requires regular pole / ladder climbing, working underground and manual handling of heavy weight in potentially adverse weather conditions. Full Clean Driving License (Manual). Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge. A telecoms background is preferred, but we will train technicians who are brand new to the industry with the right attitude, personality and transferrable skillset. Good base understanding of the importance of Health & Safety in engineering. Working for Circet : As we are operating in an ever-changing environment it is essential, we maintain our place within the industry and as an Installer you will need to fully understand and champion these changes. Your input of new ideas and innovations will be an essential part of your role Challenge is not something we are afraid of, and we always aim to set the bar higher you must be highly self-motivated and always be willing to learn. You are required to devote sufficient time to reasonably and properly perform the roles and duties of Installer and to perform your duties in an efficient, trustworthy and business-like manner. The normal hours of work are 40 hours per week Monday to Friday, including Saturdays. Benefits Company Pension Yearly Bonuses Bonus Annual Leave Scheme Death in Service Promotional Opportunities To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login / Register.