Service Delivery Director

My Dublin based client is recruiting for a Service Delivery Director to join their growing technology team. This hybrid role offers an exciting opportunity to play a pivotal role in a major transformation programme, ensuring the successful delivery of all technology-related components. This position serves as a key liaison between the transformation programme and Technology Operations, providing leadership, coordination, and strategic oversight to ensure that delivered solutions align with overarching business objectives. Key Responsibilities Lead the seamless handover of technology components from project delivery into operational support, managing relationships with multiple technology partners. Collaborate with both technology and business stakeholders to shape and execute a long-term strategic vision for service delivery. Develop and implement scalable service delivery frameworks, incorporating best-in-class methodologies and industry standards. Build and maintain strong relationships across internal teams and third-party technology providers. Drive innovation and continuous improvement by analysing performance data, embracing new technologies, and refining delivery processes. Lead and motivate the service delivery team, fostering a culture of collaboration and high performance. Identify and manage risks related to service delivery, ensuring ongoing compliance with relevant standards and frameworks. Define, monitor, and report on KPIs and SLAs to continuously improve service effectiveness. Oversee software delivery processes, ensuring timely execution and alignment with business goals. Establish and manage governance structures aligned with Agile, DevOps, and ITIL practices. Lead incident, problem, and change management activities across software services. Manage release schedules, ensuring clear and timely communication with stakeholders. Support wider organisational initiatives by taking on additional responsibilities as required. Key Skills & Competencies Ability to strategically align service delivery with long-term business outcomes. Strong stakeholder engagement and interpersonal skills across internal and external audiences. Proven leadership experience with high-performing technology teams. Demonstrated capability in process improvement and driving operational efficiency. Solid understanding of risk management and compliance within service delivery environments. Strong analytical abilities to interpret complex data and derive actionable insights. Results-oriented, with a proactive approach to customer service and issue resolution. Resilience in high-pressure environments and confident decision-making. Strong financial acumen with the ability to manage and optimise budgets. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. 10+ years of experience in service delivery management, ideally within large-scale ERP transformation programmes. Expertise in SAP landscape management including transport, release planning, and deployment strategies. Proficient in service management platforms such as ServiceNow. Experienced in developing and managing end-to-end service delivery frameworks. Knowledge of ITIL-based change and release management principles. Skilled in managing complex, multi-tier environments and interdependent systems. Familiar with automation tools for deployment and release management. Understanding of modern delivery methodologies including CI / CD pipelines and DevOps practices. Hands-on exposure to platforms such as SAP S / 4, SAP RISE, and Microsoft Azure. Strong communication skills with a proven ability to influence and engage stakeholders at all levels HOW TO APPLY : To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail. SIMILAR ROLES OPEN : As a specialized recruitment agency, we also have several other permanent and contract roles available. Visit our website for more information or explore additional opportunities. Skills : Service Delivery Transformation ERP SAP ITIL Stakeholder Management SAP Transport Management