Senior Specialist, Experience Research

Senior Specialist, Experience Research Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networksbine to deliver a unique set of products and services that help people, businesses andernments realize their greatest potential.

Title and Summary

Senior Specialist, Experience Research

At Mastercard, we believe that the future of our business depends on our ability to help our partners define and deliver great experiences. In support of that, we are driving aprehensive Customer Experience & Design (CXD) program within Foundry to drive the creation of new innovative products developed using customer centric strategic and design approaches.

The delivery of excellent customer experience requires a strong performing cross-functional team, harnessing the skills of the UX disciplines : Research, Product Experience Design, Content Design, Experience Strategy, and more. The Experience Researcher is a key member of the team who is responsible for helping to define, shape and test strategies and great experiences for our customers and consumers.

• Are you a rising Experience Researcher with a passion for shaping and executing fit for purpose customer research?
• Are you observant, curious and passionate about helping build the best possible experience for customers?
• Do you thrive on unearthing actionable insights that drive strategic product and design decisions?
• Do you have a passion for understanding evolving behavioral shifts, exploring new verticals and innovating with new business models and technologies?
• Do you possess a high energy, can-do attitude?
• Do you want to be a part of a collaborative environment working across multiple geographies?

The ideal candidate is self-confident in executing against research plans, gathering insights through active listening and observation to validate hypotheses and concepts.

The ideal candidate will be responsible for executing methods such as : moderated / unmoderated interviews, focus groups, surveys, usability lab studies, ethnographic field studies,petitive evaluations, participatory design sessions, heuristic evaluations, and other approaches based on need.

Role

All About You

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networkses with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Job ID R-252506