Service Management Office Lead

Service Management Office (SMO) Lead

Contract : 12 Months

Location : Hybrid, Dublin (2 days onsite)

Rate : €390-€420 per day

A global professional services provider is seeking a Service Management Office (SMO) Lead to drive IT service excellence. This role focuses on refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs. It's an opportunity to shape governance frameworks, lead programs and projects, and influence stakeholders at a strategic level.

Responsibilities

Lead and refine the Service Management Office, embedding ITIL best practices across ICT operations

Ensure effective governance of service management processes and continuous improvement

Oversee delivery of ICT programs, projects, and managed services

Develop and maintain strong relationships with stakeholders and sponsors

Align ICT services with business objectives for long-term impact

About You

Proven experience as a Service Management Office Lead or in a similar IT service management role

Strong knowledge of ITIL processes and governance

Background in delivering ICT services, programs, or projects at scale

Excellent stakeholder engagement and communication skills

Ability to drive strategic ICT initiatives and foster service excellence

If you're ready to lead ICT service delivery and governance in a role where your expertise makes a real impact, apply today.