Customer Service Agent - Hybrid Role

Full job description Join AA Ireland as a Customer Service Agent! We're looking for enthusiastic and customer-focused individuals to join our team in Dublin City Centre. This is a permanent, full-time, hybrid role with fully paid training and exciting career growth opportunities. You'll assist customers with Membership, Car, Home, and Travel Insurance in a fast-paced, supportive, and rewarding environment. If you're passionate about helping people, have strong communication skills, and thrive in problem-solving situations, we want to hear from you! What We Offer : Annual base salary of €26,400 for those new to the industry with opportunity to earn bonus pay through incentives (OTE €33,000-€36,000 in year 1) Clear career progression with our Agent Career Framework! Advance from €26,400 to €41,000 within 2 to 2.5 years through performance, experience, and successful completion of APA / CIP qualifications. Hybrid work eligibility post training 20 days annual leave + 2 company days (Good Friday & your birthday) Exclusive discounts on AA insurance & free AA membership Pension contributions Subsidized FlyeFit Gym membership Three Ireland mobile discounts Education support for Insurance qualifications (APA / CIP) Health insurance discounts Fully paid family leave (maternity / paternity / adoptive) Income protection & life cover Bike-to-Work & TaxSaver commuter schemes Employee Assistance Programme Busy Sports & Social Club About You : We're looking for a customer service professional with : At least 1 year of experience in a Contact Centre (preferred but not required) A passion for customer service and problem-solving Strong communication and organizational skills A team-oriented, proactive, and adaptable mindset A commitment to growing your career with AA Ireland Insurance qualifications (APA / CIP) or willingness to work toward them Your Role : Assist AA Members & Insurance customers via phone, email, and webchat Deliver excellent customer service, meeting KPIs and targets Work Monday-Friday, 8-hour shifts + 1-2 Saturday per month (10 AM - 3 PM) Ensure compliance with insurance regulations and AA procedures Resolve customer issues confidently, escalating complex cases when needed Contribute to team success through collaboration and continuous improvement Be part of a team that truly makes a difference! Apply today and start your career with AA Ireland. Job Type : Full-time Pay : From €26,400.00 per year Benefits : Additional leave Bike to work scheme Company events Company pension Employee assistance program Employee discount Gym membership Work from home Application question(s) : This role will be based full-time in our Dublin 2 office during training. Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly, anywhere from 1 to 3 days per week. Are you able to commit to regularly commuting to Dublin 2 as required? This role is a full-time, permanent position (37.5 hours per week). Are you available to work full-time? The planned start date for this position is 3rd November, 2025. Please confirm whether you are available to start by this date. Experience : Customer Service : 1 year (required) Call center : 1 year (preferred) Work authorisation : Ireland (required) Work Location : Hybrid remote in Dublin 2, CO. Dublin To Apply Please forward your CV via the APPLY Now button below.