Customer Service Agent

Customer Service Agent at The City Bin Company. The primary function of this role is to handle all customer queries that come into the customer care centre ensuring customers receive a professional, efficient and prompt response to their query. It requires liaison with multiple internal departments. Responsibilities include Delivering the highest levels of care to customer satisfaction Providing accurate and timely responses to all queries Effectively interacting with other members of the team Answering the phones in a timely manner Taking orders and allocating to Weight soft system Any other duties as required Person Specification Excellent telephone manner Excellent customer service skills Good Knowledge of Dublin / Leinster areas an advantage. Excellent interpersonal and communication (verbal, phone & written) skills Excellent attention to detail skills Proven strong interpersonal and team-working abilities Key Skills Required Communication Customer Focus Initiative Professionalism Diligence Planning / Organisation Working with people Skills : Customer Skills Customer Focus Telephone Skills