Operations Manager (Insurance)

Job Title : Operations Manager (Insurance) Location : Dublin City Centre Working Model : Hybrid - 3 days in office Abrivia are currently recruiting for an Operations Manager to join our client, a specialist B2B insurance intermediary operating across both Ireland and the UK. This is a senior role reporting directly to the CEO and will play a key part in leading operational delivery, managing insurer relationships, and ensuring regulatory compliance across both jurisdictions. The successful candidate will have a background in general insurance and will bring a hands-on, commercially focused approach suited to a smaller team environment. Your Role Take ownership of day-to-day operational delivery including policy administration, premium collection, claims coordination and customer query management Manage insurer relationships, delegated authority agreements, and ensure service levels are delivered across a panel of underwriting partners Support operational compliance across both Irish and UK regulatory frameworks, including engagement with the CBI and FCA Monitor and enhance internal processes and operational systems, driving performance and efficiency across all functions Lead and support a small operations team, promoting a culture of accountability and continuous improvement Work closely with finance and compliance colleagues to ensure accurate reporting, reconciliations and regulatory adherence Oversee third-party supplier relationships to ensure delivery against contractual and operational obligations Contribute to strategic planning and change initiatives that support the growth and scalability of the business Your Skills A minimum of 5 years' experience in insurance operations, ideally within general insurance and / or group life Strong understanding of delegated authority arrangements, SLA delivery and third-party relationship management Familiarity with regulatory requirements in both Ireland and the UK Comfortable working in a lean team, taking a hands-on approach where needed Proven ability to lead or mentor a team and work cross-functionally with finance, compliance and executive stakeholders Professional qualifications such as CIP or ACII are desirable Commercially aware with a strong focus on quality, delivery and operational integrity Should this position be of interest to you please call Tadhg at . Applications are in strict confidence. Skills : operations insurance underwriting claims Benefits : Work From Home