ETF Operations Manager

My Client, a Global Bank is looking to appoint an ETF Operations manager. The Role Key role for the delivery of a cohesive service to our ETF clients Responsible for the day to day relationship with our ETF clients relating to portal access and trading support. Provide support as necessary on activities within the ETF Operations team, ensuring that all tasks are processed in accordance with agreed procedures and controls and in accordance with relevant fund parameters. Review teams output to sign-off stage where required. Provide input into planning and controlling the ETF Operations workload and workflow. Train and develop staff on our ETF portal, Accounting activities and other ETF systems Suggest and implement improvements to the ETF Operations processes and procedures in consultation with the Head of ETF operations Participate in ad hoc projects from time to time as necessary. Ensure that the team are customer focused and that a high standard of service is provided. The candidate Appropriate experience working in a Financial Services operation. Ideally educated to degree level. Strong product knowledge of traditional funds and specifically ETFs. Demonstration of strong industry knowledge is essential. Numeric and analytical with good attention to detail. Strong and proven inter-personal, communication and supervisory skills. Service oriented and customer focused. ETF Specific Knowledge & Experience / Qualifications : Strong knowledge of the various roles of each counterparty in the TA ETF lifecycle. Strong system knowledge of ETFs portals, Nav tools and how they operate in the industry. Strong Communication and Relationship Management skills pertaining to clients and APs in particular. Strong knowledge of Nav process, ETF order processing and settlement including items such as Market Deviation, Actual Cost and Cut off times Skills : operations manager ETF Financial Services