Senior Anaplan Product Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey.

Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role :

As a Senior Anaplan Product Manager on ServiceNow's GTM Anaplan Team, you will play a crucial role in designing, implementing, and supporting key business solutions and processes on the Anaplan platform.

This position is essential in our fast-paced, high-tech environment, utilizing cutting-edge technology.

In this role, you will support Global Partner Channel Sales Operations and contribute to enterprise-wide strategic programs and major transformations across GPC and GPC SC.

The ideal candidate is a results-driven professional with extensive project execution experience in a high-growth organization, adept at managing complex enterprise programs.

You will be the primary contact for business requirements, testing validation, process improvement, and documentation.

Responsibilities :

Collaborate with senior business stakeholders to evaluate business capabilities within their functions and ensure business alignment as well as actionable outcomes.

Lead the development of future-ready GTM business systems, leveraging your expertise in processes and methodologies.

Assist with Sales annual planning projects and enhancement activities and enable execution of territory assignment and quota planning throughout the year.

Partner with Global Partner Channel business teams to develop delivery roadmaps, define and document business processes, and establish system requirements.

Engage in end-to-end system implementation projects, including business requirements documentation, solution design, user stories creation, QA testing, UAT testing script documentation / execution, and issue resolution.

Plan and prioritize system enhancements and support and upgrade implemented systems.

Ensure all related activities are delivered with a focus on customer service and quality.

Other ad-hoc responsibilities in support of cross-functional stakeholders and strategic initiatives

Qualifications

To be successful in this role you have :

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Approximately 8+ years of Sales Planning experience in functional / business process strategy, design, and operations.

Experience with high-tech Cloud industry a plus

Proven experience in project management, including translating business requirements into technical criteria with clear acceptance criteria and maintaining Sprint planning readiness.

Strong knowledge of Agile principles and processes.

Experience with end-to-end business processes in Annual Planning, Headcount Planning, and Forecasting.

Demonstrated ability to collaborate with business and IT teams, make sound decisions, and drive alignment with authority and credibility.

Excellent communication skills, capable of articulating ideas in both business and technical terms.

Creative, adaptable, and flexible, with the ability to contribute innovative ideas and adjust to evolving business needs.

Experience with planning tools such as Anaplan, Pigment, Oracle Hyperion, Adaptive, or SAP BPC.

High motivation, attention to detail, and a customer / service-centric mindset.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Learn more here

Equal Opportunity Employer

ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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