Retention - Sales Advisor

Retention - Sales Advisor

Department : Retention

Employment Type : Full Time

Location : Dublin 18

Compensation : €45,000 / year

Description

The Opportunity

We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office.

This role is better than ever before, with

our new and improved salary and commission structure!

Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve.

Excellent communication skills are needed for this role.

working within a sales role is preferable but not essential.

We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.

If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy.

Key Responsibilities

Help customers to reduce their energy costs and ultimately their costs

Help the business to understand why customers are looking to leave so that we can improve our products and services going forward

Handle calls from customers who are looking for a better energy offer

Manage daily, weekly, and monthly KPIs to maintain performance and customer churn

Build friendly customer relationships in order to minimise customer churn

Support with mentoring and coaching for our junior sales team

Ad hoc phone-based activities as required

A suite of Retention tools available to encourage customers to stay with PrepayPower

Skills, Knowledge and Expertise

Excellent interpersonal, problem solving and relationship management skills

Experience working within a sales role

About This Role :

Uncapped commission structure

Salary 30,000 base and 15,000 bonus (uncapped)

'Pay per sale incentivisation structure

Incentivised Mentoring Programme

Realistic progression structure

Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation

Benefits

Competitive salary & bonus structure

Pension Contribution Scheme

Discounted Health Insurance Group Scheme with Laya Healthcare.

TELUS Health Employee Assistance Programme (EAP)

Great career progression opportunities in a growing company with strong market growth

Fast-paced and friendly team environment

Continual training and development

Annual leave, increasing with service.

Modern offices with excellent facilities in Sandyford and the flexibility to work remotely

Established CSR, Wellness, and Social Committees, and great social events.

Refer a Friend Scheme

Tax Saver Travel Tickets & Bike to Work Scheme

This is not the first time we've disrupted the market through innovation.

Our team also created

PrepayPower

, Ireland's largest pay-as-you-go energy provider, in 2010.

Back then, like today, we recognised people needed more visibility and control over their home energy.

And as early adopters of smart meter technology, we built app-based services now used by

175,000

homes across Ireland.

Our commitment to excellent customer service is the reason why PrepayPower is Ireland's highest-rated energy provider on Trustpilot.

Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.

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