German Speaking Customer Service Rep

Our client, a leading global medical device organisation based in Athlone, is seeking a fluent German-speaking Customer Service Coordinator to join their dynamic and customer-focused team in Athlone on a permanent basis.

This is a fantastic opportunity to join a market leader in the healthcare sector, where you’ll play a key role in ensuring world-class service delivery to customers across multiple European markets. You’ll be the go-to contact for customers — managing orders, resolving queries, and making sure every interaction reflects the company’s commitment to excellence and care.

The position offers a hybrid working model (3 days office-based, 2 days from home), giving you the perfect balance of collaboration and flexibility.

What You’ll Be Doing :

• Work as part of a high-performing, multilingual team, ensuring all customer orders are processed quickly and accurately.
• Handle customer queries related to orders, deliveries, invoices, and products with efficiency and professionalism.
• Manage and resolve complaints in a timely, customer-centric manner while escalating product issues appropriately.
• Collaborate closely with warehouse and purchasing teams to coordinate deliveries, returns, and stock management.
• Build lasting relationships as the primary contact for key accounts, providing insights and updates to management.

What We’re Looking For :

What’s on Offer :

If you’re a motivated, customer-driven communicator with a passion for delivering exceptional service, we’d love to hear from you!