Assistant front office manager

Elevate Your Career Are you a passionate hospitality professional seeking your next step with a world-class Hotel brand? We invite you to apply for the position of Assistant Front Office Manager. This is a unique opportunity to advance your career in a dynamic, people-focused environment where excellence and guest satisfaction are at the heart of everything we do. Key Responsibilities Reporting to the Front Office Manager, you will : Support in leading and inspiring the Front Office team to deliver a warm, efficient welcome and memorable guest experience. Anticipate guests needs to provide outstanding service and maximise guest satisfaction. Ensure arrival and departure procedures are executed to the highest standard. Manage reservation calls efficiently, delivering premium guest care at every opportunity. Assist in the day-to-day running and ongoing development of the Reception Team, promoting effective and efficient systems. Oversee room allocation and coordinate with Accommodation for timely availability. Implement and uphold Marriott brand initiatives and compliance with all relevant SOPs and standards. Promote the hotels amenities, outlets, and local activities to all guests while upselling where appropriate. Maintain accurate filing and administration within the Front Office department. Lead by example in delivering exceptional customer service and utilising every interaction as an opportunity to enhance bookings. Contribute to Head of Department meetings and daily operational briefings. A Little Bit About You A minimum of 1 years experience as an Assistant Front Office Manager or at 2 years at supervisor level in a busy hotel environment. Strong familiarity with Front Office systems Opera Cloud experience highly desired. Excellent spoken and written English. A proven background in leading or supporting a team, with a focus on training and development. Strong interpersonal and communication skills, with a natural ability to build rapport. Impeccable organisational and administrative abilities. Why Work With Us? Great Place To Work certified culture focused on mutual respect and professional growth. Complimentary use of our Leisure Club and discounted rates at Sirana Spa. Free car parking and delicious meals provided on duty. Exclusive hotel discounts. Career progression opportunities. Motivational incentives, such as Associate of the Month and peer recognition awards. Access to our active Health & Wellness programme and regular wellbeing initiatives. 39-hour working week with focus on work-life balance. Skills : Administration upselling Customer Service Interpersonal Skills Good communication skills. Fluent in English Benefits : Car parking Career progression Meals provided Great Place To Work certified culture