Customer Service Office Assistant

Customer Service Office Assistant

Location : Newtownmountkennedy, Co Wicklow.

Hours : Full-time, with flexibility required (evening availability essential, up to 8pm and some weekend work to include Saturdays and Sundays on a rotational basis).

Department : Customer Service

Position Summary

We are seeking a proactive and detail-oriented Customer Service Office Assistant to join our growing team. This role supports a small but dynamic department in a fast-paced environment. You'll be responsible for processing customer orders, handling queries, managing customer claims, and supporting the development of procedures to improve efficiency as the business continues to grow.

Key Responsibilities

• Accurately process daily customer orders, including out-of-stocks, substitutions, and returns using NAV.
• Manage incoming customer queries via phone and email, ensuring prompt and professional responses.
• Clearly communicate product information, promotions, and updates to customers.
• Liaise with the sales team and customers regarding order processing and delivery timelines.
• Investigate customer claims in coordination with the warehouse and transport teams.
• Issue credit notes promptly and ensure timely resolution and closure.
• Review customer claim trends weekly with the Supply Chain Manager and relevant departments to drive service improvements and reduce errors.
• Contribute to the standardisation and development of customer service workflows and processes.
• Provide support on ad hoc projects aimed at enhancing departmental efficiency.

What We're Looking For

• Excellent verbal and written communication skills with a professional phone manner.
• Previous experience in a customer-facing or reception role (desirable).
• Strong time-management skills and ability to multitask effectively.
• Self-starter who thrives in a small team environment.
• Positive, solutions-focused approach to daily challenges.
• Confidence in prioritising tasks and working independently.
• Willingness to learn about other business functions and collaborate with colleagues.
• Proficient in Microsoft Excel and Word.
• Comfortable with flexible working hours - Essential requirement.
• Experience in a fast-paced customer service office environment.
• Familiarity with NAV or other Warehouse Management Systems (WMS) is a plus.
• Italian language skills are a bonus but not required.

Why Join Us?

This is an exciting opportunity to be part of a growing business where your input will directly contribute to service improvements. You'll work closely with a supportive team in an environment that values initiative, collaboration, and professional growth.

Benefits & Package :

Salary €30,000 Bonus €1,500, EAP, Pension, Life Assurance, Staff discount - Italicatessen & Musgrave C&C