Ict Technical Manager

Duties and Responsibilities The principal duties and responsibilities of the ICT Technical Manager will include some or all the following : Understand and document business requirements.

Design and implement modern, scalable data architectures for customers.

Define solution presentations for technology / business executives & stakeholders.

Take ownership for the delivery of multiple simultaneous technology projects.

Establish strong relationships with vendors key technical and business decision makers.

Collaborate with various in-house functions (Software Architects, Developers, Product Owners, vendors, etc.) to ensure sustainable solutions are built.

Maintain expert knowledge of core technology products.

Keep up to date with industry trends, competitive insights and market regulatory requirements.

Oversee day-to-day ICT operations, ensuring high availability, performance, and resilience of critical systems, including ticketing infrastructure and customer-facing platforms.

Maintain compliance of ICT systems for regulatory purposes, including data protection.

Proactively resolve issues and provide solutions in a timely manner.

Take part in other Authority projects and initiatives as required.

Lead the implementation and continuous improvement of ICT operational processes aligned with ITIL best practices (e.g., incident, change, and problem management).

Ensure robust monitoring, alerting, and reporting mechanisms are in place to proactively manage system health and service continuity.

Coordinate disaster recovery and business continuity planning and testing for ICT systems.

Champion the adoption and integration of responsible AI-powered tools such as Microsoft Copilot to enhance productivity and digital workflows.

Note : The functions and responsibilities initially assigned to the positions are based on the current organisational requirements and may be changed from time to time.

The persons appointed require the flexibility to fulfil other roles and responsibilities at a similar level within the Authority.

Essential Criteria Please note : In order to satisfy the shortlisting panel that you meet these criteria you must explicitly reference how you meet same in your application.

Failure to demonstrate these may prevent your application progressing to future shortlisting stages.

Each candidate must meet the following requirements at the time of the competition closing : Hold a minimum of a NFQ level 7 qualification in a relevant discipline, being engineering, computer science or equivalent; Have at least 7 years overall experience, to include : (1) 5 years recent satisfactory experience of technical architecture, system design, system management, or technical project management work, (2) 3 years in the management of technology related projects, (3)3 years experience in managing and leading an ICT team, including developing and coaching a team to drive a high-performance organisational culture that accommodates growth and highly dynamic expectations, and (4) proven experience as a hands-on customer-facing ICT technical manager within large corporate environment; Have experience of modernising services in a complex organisational environment; Proven experience and knowledge of 5 out of the 8 key technologies in use in the Authority including Amazon Web Services, Azure, Cloud Security, Microsoft Technologies, Virtualisation technologies, cloud hosting and management, website and mobile app development; Proven track record in managing ICT operations, including service desk, infrastructure, and application support, to ensure system uptime, SLA compliance, and user satisfaction; Proven experience of supplier and contract management SLAs, KPIs, reports, etc.

; Demonstrated experience in implementing and managing ITIL-aligned service management frameworks; and Experience in operational oversight of mission-critical systems, including real-time monitoring, incident response, and root cause analysis.

Desirable Criteria Please note : Should further shortlisting be required after essential criteria above, a selection of the following may be assessed.

The ideal candidate will also : Strong knowledge of cybersecurity frameworks (e.g., NIST Cybersecurity Framework, CIS Controls) and industry standards (e.g., ISO 27001, PCI DSS); Prior experience of PCI-DSS; Have practical experience implementing and optimizing ITIL processes within a live operational environment, including Change, Incident, Problem, and Access Management; Prior experience of ServiceNow; A good knowledge of public service policies, services and activities, particularly related to transport or the ability to quickly acquire such knowledge; The ability to work within, and lead, multi-disciplined teams; The ability to motivate, empower and encourage personnel to achieve maximum performance; Excellent verbal and written communication skills; Experience managing ICT operations in a hybrid cloud environment, including integration of on-premise and cloud-based services; and Familiarity with operational metrics and dashboards for real-time service performance monitoring.