It Software Trainer

IT Software Trainer

Department : IT

Employment Type : Flexible

Location : Dublin - Keyhouse

Reporting To :

Senior Project Manager

Description

Dye & Durham Ireland, is the Irish market leader in legal practise management software.

We are seeking a

dynamic and engaging Trainer

to deliver effective training on our

Keyhouse Case Management System & Searches Integration

, supporting law firms in their digital transformation journey.

This role combines

remote and on-site delivery

, helping legal teams integrate our software seamlessly into their practice.

Post-training, you will also provide

hand-holding support

to ensure users are confident and achieving success with the system.

In addition, you will maintain and enhance training resources, deliver valuable feedback from client sessions, and continuously develop your technical expertise to support Keyhouse's evolving functionality.

You will be joining the Project Team based in Ormond Quay Dublin.

It is important with this role that clients enjoy excellent service, with their needs met in a professional & personable way.

Key Responsibilities

Training & Delivery :

Deliver

remote and in-person training sessions

to law firm staff, from beginners to advanced users.

Provide

follow-up hand-holding days

to ensure client teams are confident and productive with the Keyhouse system.

Tailor training sessions to meet the specific workflows and precedent requirements of each law firm.

Documentation & Content :

Maintain and update

Keyhouse training manuals, quick-start guides, and online documentation

Create and narrate

video tutorials

and e-learning materials to supplement live training.

Customer Success & Feedback :

Act as a trusted advisor to clients, offering

patient and client-focused support

during and after training.

Collect client feedback and deliver actionable

insights and recommendations

to internal teams for product and training improvements.

Technical & Process Skills :

Gain expertise in

Keyhouse precedent coding, workflow creation, and advanced system configuration

Use

MS Office Suite

to produce professional presentations, training content, and reports.

Other Responsibilities :

Travel to client offices across Ireland – a

full driving licence and own car are required

Stay informed of

Keyhouse product updates

and industry best practices to deliver cutting-edge training.

Skills, Knowledge & Expertise

Essential :

Proven experience delivering

software or ICT system training

, ideally in professional services or legal environments.

Excellent

communication, presentation, and interpersonal skills

Strong

documentation and content creation skills

Proficiency in

MS Office applications

(Word, Excel, PowerPoint, Outlook).

Patience, professionalism, and a customer-first mindset

Valid Irish

driving licence and access to a car

Willingness to

learn and master new technical skills

, particularly Keyhouse-specific tools like precedent coding and workflow automation.

Desirable :

Previous experience with

Case Management Systems

or similar legal ICT platforms.

Any training or Professional Qualifications for example

Bachelors Degree in Education and Training Development

Certified Trainer (e.g.,

Train the Trainer

QQI Level 6 Training Delivery & Evaluation

CIPD Learning and Development Certificate

Skills in

creating and editing training videos

(e.g., using Camtasia, Loom, or Captivate).

Understanding of

legal practice management workflows

and law firm operations.

Personal Attributes

Professional, approachable, and adaptable in varied client environments.

Organised with excellent attention to detail.

Self-motivated with the ability to work independently and as part of a team.

Analytical thinker capable of delivering actionable

feedback and insights

to improve client success and training programs.

Job Benefits

At Dye & Durham we strive to be visionaries!

As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities.

We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Please note, if this role is based in South Africa, all applicants must have the legal right to live and work in South Africa.

Proof will be required during the recruitment process

Do you share our DNA?

We ask how tomorrow can be better than today

We are passionate about solving our customer's challenges

Our ideas break boundaries

We value different perspectives and encourage dialogue

We take ownership and celebrate toge

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